Splendid Property Management 25a Stafford Street, Edinburgh EH3 7BJ

"Very happy with the service - Martyna and Naraina were very helpful and gave lots of information and reassurance pre-let and have been very helpful during my tenancy. I would recommend them easily!"

"Great service. I have moved out on my own for the first time and have had items in the flat quickly replaced and staff have been on hand to solve any problems. Highly recommend!"

"Naraina is great. She has always gone above and beyond to ensure that our experience with Splendid has been just that. Couldn't be happier with the service."

"Overall had a great time living our flat however, our point of contact was rude and unprofessional. Would have been 5/5 interview if we had Narinia dealing with us solely. However, this gentleman frequently was our point of contact and he often made us feel uncomfortable due to his hasty manner and lack of professionalism. I was told some work was being done to my bedroom over the Summer but it would all be sorted out by the time I returned to the flat. On my return I was disgusted to find a filthy room, thick layers of dirt and dust covered my belongings (bed, mattress topper duvet, cushions, etc.). It was a horrible environment to return and I was deeply saddened with the way my personal goods had been handled. I had even emailed a few weeks before my return to make sure my bedroom would be cleaned and returned to the way I had left it after the building work was complete and this was absolutely not the case- my whole bedroom had been turned upside down and left a complete mess. After calling Splendid to complain the gentleman who dealt with our property was extremely rude and dismissed the whole situation. He came to the flat shortly after the call to check it out for himself and he did not even apologise and told me, he told me this is what I should have expected. He made me feel terribly uncomfortable and I was really shaken up after this encounter. I followed up and emailed Splendid and spoke to James who was very nice and apologetic which is all I wanted from the start. Unfortunately the gentleman continued to make our life difficult for the remainder of our time in the flat tarnishing what could have been a 5/5 experience."

"We rented with Splendid for over 1 year and would definitely recommend their service. When we did have a flat visit, or had to call them, they were always really nice and we felt the benefit of a real personal touch. Maybe they just liked us a lot! We found them quite flexible on a number of issues and when we did complain to them (there is one example I am thinking of) they were very courteous and took our feedback on board right away. When emergency repairs were needed at the property they were happy for us to deal with their plumber and other contractors directly which made the process really smooth. The deposit was returned in full and the moving out process was made really easy for us. There are some negatives, as I want to be totally fair: - The inventory was not up to date when we moved in, making it about 80% accurate. This was for both the items in the property and existing damage to the property (Splendid were happy for us to add to this inventory, we took pictures on a camera-phone of any damage not already noted). - No one was able to show us how to work the boiler/hot water or where the gas meter was, we figured these things out ourselves. - The flat had a damp problem that we made Splendid aware of, it would have been better for them to notify us about it. All in all a really good company to deal with with the positives far outweighing the negatives for us. Thanks, Amy and Terence"