York Apart Hotel 8 Toft Green, York YO1 6JT

"Great room in a great location with ideal parking outside the door. Me and my girlfriend returned at 8pm to chill out. CHILL was the right word. Firstly the electric fire was switched on which had to be turned off due to racket it made. We put on the aircon/ heating which again had to be switched off due to excessive noise. We contacted the host who this credit came out within the hour with extra blow heaters. He left around 10pm having dismantled the fire and heating. He told us he wasn't aware of any issues but looking back through reviews it looks like an ongoing issue. It took an age to heat the room and we sat with coats on until bedtime. The signal for the TV was rubbish, we could only watch Netflix. I didn't mention the TV immediately as could be a problem beyond the hosts control. My parking of £10 was refunded kindly. Cracked tiles in the bathroom, dusty TV, unclean fridge and bare wires on top of wall units in the kitchen weren't really an issue. That was until I queried about some sort of partial refund for in my opinion an unacceptable room for the money paid which was £200 and was accused of blackmail and told they would discount my next stay instead.Both me and my partner had an awful night's sleep as we didn't think it'd be safe to sleep with electric heaters on overnight. I would recommend finding somewhere warm to stay over especially during the winter months. Surely working heating is a minimum standard."

"Had this apartment booked for quite a few months prior to have them cancel on us the night before... not acceptable."

"Apartment was excellent, has everything you need For your stay.Cleanliness 100%.bed comfortable. Highly recommended."

"I had booked this for a couple of days away for my partners birthday. Arrived to check in at 2pm (check in time) and owner ignored call/text to check in. Didn't get access to property until 14:30. We gained access by approaching one of the apartments where someone was inside cleaning who happened to be the owner which turned out to be still inside the apartment we were due to be staying in. Waited for text message for code to enter into door to gain access so couldn't leave the property until this had been received which took over an hour and a half from check in time. Banister appears to of been ripped off the wall and railing left on the living area floor. really poor repair work done (see photos). Stain on bedroom carpet in front of mirror. Toilet was dirty and the toilet seat was broken. Television was caked in dust. Electrical wires hanging off the top of the kitchen cupboards. Damp patch on ceiling below shower above. Grubby marks on the walls throughout the apartment. Poor filler work in bedroom. Heater was really noisy and could not have on in the evening due to the constant clicking noise it made. Also looked like it needed a clean. Tried to complain about all of this to be offered a 20% refund and 50% off my next stay. I can definitely say I will not be returning to the York Aparthotel again so the offer of a reduced next visit is useless. I am still yet to receive any form of refund from the York Aparthotel."

"Great little apartment we stayed in for a night. It was nice to have have upstairs bedroom separate to the kitchen living area downstairs. Amenities included were brilliant, including toiletries, hairdryer, washer-dryer, etc. Bed was really comfortable and shower facilities were great. The only thing was there were some exposed wiring (nothing unsafe, just unsightly) and patched up holes that hadn't been painted over, and a massive crack in the kitchen side that you could've caught yourself on if you weren't being careful. All this didn't ruin our stay though. All in all, we really enjoyed our stay, and would stay again!."