Smyths Toys Superstores Headford Road, Galway, County Galway H91 R7F3

"Payed a visit to Smyths Toy store on Friday and a most wonderful Kathryn from upstairs in the baby section looked after us really well. Kathryn was very Knowledgeable, patient&had a warm, caring passion about her job. Thank you so much Kathryn and Smiths Toy Store- Headford Road, Galway. There certainly should be more Kathryn’s in the world. Many Thanks!"

"Such friendly and helpful staff in the baby section. Got asked by 2 different members of staff if we wanted any help within about 15 minutes. They were very knowledgeable on the products and spent plenty of time showing us how everything worked without making you feel at all under pressure to buy. Really good prices for baby products. And they offered to help carry things out to the car for us too."

"Tryed to call customer care loads of times in galway and no one answered and I rang so many time plus we to look at the baby stuff and when they said they are reduced prices they are lieing. There prices are gone up 20 to 30 euro. Shocking how they can get away with that. I was there last November/ December and it was cheaper and now there prices are up and saying in there shops reduced prices."

"Went into this store today whilst on holiday in Galway . Went to the counter to pay for €250 worth of goods to be told by a very nice girl at the counter that the transaction on my revolut didn’t go through . Checked the account to be sure there was enough and there was . We tried the transaction several more times using both the card and the card via my phone in case of magnetic strip issue. No joy . She said she’d call a manager and I ran out to the car to grab my credit card to try that . The credit card wouldn’t work in their machine . The manager (the rudest man !!) proceeded to tell me in a loud voice that my cards must be blocked . I told him that I’d been using them all of my holidays with no issues whatsoever and that there must be a problem with the machine . He said the machines were fine and that my cards (both completely separate banks and accounts ) must be blocked. I was mortified and annoyed at this stage and left . I then called my banks who told me that there was no issue with either of my cards and went to a service station close by and tried both which worked no problem . This “manager “ is a total disgrace and he certainly wouldn’t get a job working for me. The girl serving me could teach him a thing or two, not only about customer service , but about basic manners . Advice …. Go nowhere near that place if that’s the type of “management “ they employ"