Imperial Hotel 35 Eyre Square, Galway, County Galway H91 X529

"The team is FIVE stars…only deducted one for facilities (and they don’t control that). Loved being right off the square and in walking distance to so many restaurants, shopping and pubs. The room was clean and roomy. Loved the towel warmer in the bathroom. Had a safe and closet space. The minor drawbacks were the floors creaked with every step, the pillows were so so, and the TV was around the corner from the bedroom. And one night our friends had 20-something’s drunk and running up and down the halls. But it was only the one night. Slept like babies the next. Now for all of the amazing parts! The team in the restaurant were superb!! We wanted to bring Olga home with us. Catherine was a peach and made the mornings bright. Bobby was quick to serve and smile on his face. And then there is the chef, Sabina (forgive the spelling). I’m gonna cry as I write this….she is the kindest, hardest working woman. Her pride in her craft, her love for people, and the way she guides her son in life is nothing short of inspiring. We would come back for her alone! And to the young man working the front desk and lobby bar at 12:30 last night. We are sorry! We might have been a touch intoxicated. Winks. But you let us in, poured us a drink and tolerated us til we called it a night. Thank you."

"Traveling with 3 adults total so the triple room option was very appealing, especially for the price. Location is great and check in was quick and easy. Room had a musky smell to it but appeared to be clean otherwise. Our real issue came when we came back after going to dinner and a pub. Doors locked at 10pm without a way to use a key to get in. Had to knock on the door and tell a staff member our name and room number. They for some reason has us down for only two people in our room and would not allow all 3 back in. This was odd because we booked the triple room where the base rate includes 3 adults with all 3 adults present during check in and filled out a form with all 3 of our names. They gave us 3 keys, so I’m not sure where they got only 2 adults. So they made 2 people wait outside in the cold while I had to convince the staff member to let us all 3 back into our room. He was telling me I either had to pay for the extra person or find another hotel for them to stay. I pulled up our reservation which showed the base rate including 3 adults and requested for him to reference the form we filled out at check in and he told me they did not keep those. Eventually, they let us all back in after 10 minutes of us going back and forth, him wanting me to pay more and me refusing to do so. I’m not one to write a bad review but it didn’t sit right with me that we had to convince hotel staff to allow us back into the room that we appropriately booked and already checked into. Not only was it a frustrating expense but also a safety issue."

"Fabulous place to stay. Very central. Very clean and warm. Rooms were clean and comfortable. Very nice decor and beds lovely!!!! Staff absolutely fantastic and friendly....Prices extremely good. Great value....can't beat this hotel"

"Great location off Eyre Square. Rooms comfy and tidy. Didn't have food but was told breakfast was great. Staff friendly and helpful. Would return and rate was great. Parking in nearby hotel with concessions from hotel leaves parking cheap at 8euros"

"The room was perfect. Very comfortable. The breakfast was a horrible experience. The food was not freshly cook though we has a wait. The plate was hot to touch and the eggs were not only hard but dried. The mushrooms and potato's were not nice and it was obvious it was not fresh. The cleaner was hoovering a few tables away and whilst I went to complain my food got cold. The manager did not explain to us why cleaning had to be done until later which, if true, was fine by us. When I complained about breakfast I was not believed and told it was all fresh. This they stood by even though they did not look at my breakfast or check with chef. No responsibility taken so will not go there again even though it was always the preferred choice of my Galway native wife. Angry and disappointed by food but mostly treatment by management"