Margaret Duffus Leasing 52 Bon-Accord Street, Aberdeen AB11 6EL

"Rented a flat from margaret duffus for 18 months. When I moved in there was a damp spot on the wall that I was told would be tended too. 10 months after reporting more damp spots, I moved out as the flat was uninhabital due to the mold issue from water ingress. Was told repeatedly that it was not mold (though no one ever came by to check) and continuosly sent pictures. Margarette Duffus said that they had contacted a roofing company to inspect but I never heard from them. Had to evacuate the flat several weeks before moving out since the mold was severly affecting my and my partner's health (when he visitied). Went back to clean the flat the best I could considering going in there caused rashes and severe headache. Even still, half my deposit was taken due to a couple smudges of kitchen cleaner on the cooker and a slightly dirty microwave. A further maintance fee of 40 gbp was also added to cover the cost of screwing a door handle back in that had obviously been re attached multiple times judging by the holes behind the handle itself. Half my clothes, textiles and bedding had to be thrown out after since they were infected with mildew from being there (even after vinegar soaking, washing and tumble drying ALL my clothes at least 5 times). Would not recommend renting off of margaret duffus."

"I have contacted this agency for enquiring/viewing a lovely flat in Aberdeen. We agreed to do an online viewing, but on the date, the agent never called or emailed a Zoom/Meet link. I contacted the agency A FEW HOURS later - no communication from them during this time - to ask why I haven't been told the viewing was cancelled from their part and Amy informed me that they had to reschedule because of denied access. They offered no explanation as to why they haven't called or emailed to let me know. I asked the agency to reschedule the viewing (via email) and their reply was that they don't do online viewings anymore. When I asked for an in-person viewing, the agent came up with another excuse, saying that all their slots are now booked - misteriously so, given that I asked for a new viewing immediately after they cancelled the first one. If you're on the market for a property, don't waste your time with this agency. They are highly unprofessional. Reading now other reviews and how tenants had trouble getting their deposits back, I guess it's a good thing this viewing and tenancy agreement didn't go through - I have no interest in wasting time and potentially money to be treated with utter disrespect."

"If you rent from this agency, please be aware that they are far more thorough than most letting agencies. We have never lost any of our deposits when renting with other agencies but had nearly £200 out of our deposit for cleaning and wear and tear, which we accepted for the sake of ease. If I can recommend anything, it would be to get a cleaning company in who provide guarantee of deposit return. That will save you a lot of time and probably money! On the other hand, we have only experienced friendliness over email and phone. We can’t fault the people we had communication with throughout our tenancy."

"We were tenants for 5 years. The costumer service was exceptional. We didn't have any problem at all during the tenancy, but we tried to keep the property in good condition. Our landlord was amazing as well, especially at the end of the agreement. Miranda and all the previous agents were so kind and helpful."

"Cathy and the team have been a great help over the years leasing my flat on Rose Street. They are knowledgeable, proactive, friendly and forward thinking. Their communication has always been superb, and they have always found me great tenants in no time. I’ve now sold the flat but I’m delighted that the team have been appointed by the new owners to look after the flat and the tenant ongoing. There are great advantages to using a professional agent and I would not hesitate to recommend Margaret Duffus Leasing."