Mercure Aberdeen Caledonian Hotel 10 14 Union Terrace, Aberdeen AB10 1WE

"I went for business travel, arrived very late and was amazed at the service I received during my short overnight stay. Staff are so welcoming and friendly, the hotel was very clean, and the food from room service far surpassed my expectation - everything was delicious, fresh and well presented (pictured). Breakfast was a fairly standard array, but the quality of the produce and how it was cooked was excellent. Asked for a quiet room and/or a bath and got both. I think for the price that the room was well appointed and it was comfortable. You could see they were decorating the hallways, so despite the age of the property, it is being maintained and cared for. If I have to go to Aberdeen again, I'll be heading here to stay, for sure."

"Room was stinking of stale cigarette smoke. Informed the staff but nothing was done about it. Water was cold. Only realised when we had a shower and realised it wasn't hot. Complained and was told the boiler had broken and it was getting fixed ASAP! No one informed the guests staying though. Bed sheets were clean but bottom of divan base bed was all stained and the walls could do with a proper paint not just the odd touch up. Crack in ceiling also which hasn't been repaired. Won't be staying again in a hurry after my room smelling of stale cigarettes and nothing done about it."

"Booked this hotel because of close proximity to the theatre. Very impressed with the room. We stayed in the "Gordon Suite", which was a large room overlooking Union Terrace gardens. Room was spacious, clean and comfortable with lovely high ceilings. Check-in was very efficient. Ecxcellent location being just a short walk after the show at the theatre. Had a few drinks in the hotel bar afterwards and lovely breakfast in the morning."

"Not great. Our room was very tired. It felt a bit like staying at a relatives in the 90's than a hotel, some evidence of damp in the bed room, worn carpeting, marks on the walls, old fashioned step in bath type shower with shower curtain too short so the water landed on the ground, some old mouldy grouting, rusty pipes ... all a little tired and a bit grim grim. The heating couldn't really be controlled it was either off or boiling, Bed a bit old and lumpy (like myself). The parking was full when we got there and we had to park elsewhere. They had already managed to annoy us before we arrived as when we phoned from the car on the way to the hotel to find out where the parking was ... no one answered, even after phoning several times. We had a standard room ... maybe other rooms where better. The location is good but I suspect there are better value hotels in Aberdeen and I wouldn't recommend this one. Staff were nice, breakfast good but pretty standard."

"First of all, the room is very small and decor is outdated. Until 12:00 midnight, it’s still noisy outside. The lobby area wasn’t clean, either. I failed to understand how it’s categorized as a 4 star hotel. All premier Inn I used have higher standards. The breakfast itself is basic but not bad. The worst experience is when my daughter and I checked out, the receptionist said I needed to make payment. I explained to her the breakfast and room stay were both prepaid. When I checked in, your staff confirmed it as well. However, I was hold to wait for their check, even though I showed them my payment which clearly marked the breakfast is included and paid. I will never choose this hotel again."