Sofology Plymouth Plymouth PL6 8ET

"I ordered a sofas from here 13 weeks ago with a 6 week delivery time and now I'm being to in might not arrive before Christmas It was supposed to arrive in the 1st week of Nov my wife is heavily pregnant and we have had no sofa for the last 6 weeks because we ordered this at the time before we moved into our new home if your looking for a good sofa and good customer care go somewhere else"

"Yet one more customer treated in a very UNETHICAL manner--I went into the Plymouth shop, looked at and ordered a sofa bed, and when it came it was not exactly as I ordered--I was given the choice of hard or soft cushions, and the mattress is way too narrow for the frame (by 6cm, which sticks out awkwardly, and every other site states their 2 seater mattress as 114cm, which is what my base is, though the mattress is only 108.). Having waited for nearly an hour on phone, they told me that my model did not HAVE 2 cushion options, and assured me they would consider the problem and phone back, with 48 hours, which they didn't When I then waited on hold in another call, they told me I should deal with the shop so off I went for the 1 hour drive, only to be told that, No they could not deal with me, as I had purchased it on-line (through a basket the shop sent me). Another phone call, and, Yes, I would have to pay 10% (over 150 pounds) to have it collected, even though the error was theirs, not mine. This is totally UNETHICAL business behaviour, and they should be ashamed of their atrocious Customer Service UPDATE: In response to this review, they sent their standard 'Oh, so sorry' reply with an email address to write our complaint to, promising to reply within 48 hours. That was 4 days ago and No Reply. Again: Atrocious & Unacceptable Customer Service."

"What an amazing service we had from this company. Honestly cannot express my gratitude enough to Ray and Holly at the store. Nothing was too much trouble and they were patient and kind throughout the whole experience. Even when we were running around taking cushions off of all the sofas to see what looked best.. as I said very excellent service. Both Ray and Holly are a credit to the sofology company. Thanks so much!"

"A super friendly and helpful team! Holly in particular was more than happy to help with my queries, ensured the items were sufficiently wrapped for transit, and got a colleague to carry them to my car for me. Overall great service from the store"

"Saw a good deal on a sofa in February and paid in full. It needed to be re-wrapped and delivered. It was not delivered although I was told it was out for delivery. They then admitted it was lost. I assumed they would re order and deliver with an apology. Not so. Now mid August and no sofa. They offer a refund, a credit note or me to pay 50% of the cost to re order my sofa which they have lost!!! I am refusing these offers as I believe they are in contravention of the consumer protection laws which state they cannot retrospectively vary the terms of the contract ….and charge me more for their mistake. No call backs on many occasions when promised, bullying behaviour telephoning and saying it has been resolved and they are processing my refund which I have not requested or authorised…you get the picture. I will not give up although I expect their lawyers are more than I can afford to oppose."