B&Q Plymouth - Crownhill Retail Park 231 Tavistock Road, Crownhill, Plymouth PL6 5US

"Just about anything you could ever wish for, all under one roof. Somewhat pricey in places, don't assume it is cheap. And wear a coat in winter, even the staff were chilly! Very helpful, knowledgeable staff and good signage to help identify the right products in the right places. Would definitely recommend."

"This is a hard one to rate - the awful access from the Tavistock Road knocks a point off from a customer perspective before you even get to the store. Selection is fine but signage and organisation need some review - example I was after loft insulation and there is some end of aisle but the product I wanted is on an aisle that is signposted from one direction only and when you get there the actual product signage is poor like many in every B&Q it seems. Then why oh why is the self checkout closed so often??? And I am not marking down for the stupid issues with the loyalty card - I think dropping to 2 stars would be a bit harsh but the loyalty card is not working for me but when I try to access it says my email is already registered but won't send a reset link/code and I get no response from the help channels - I am probably missing out on some great deals having just moved and lots of work to do"

"Can't believe I'm writing a review of a DIY store but here goes. Store is huge, clean and tidy. Unusually quiet on my visit. I was disappointed, having bought an infrared heat panel from b and q online, only to find it didn't come with a thermostat to control the heat. Staff in-store told me they don't sell them. I was a bit miffed and was told 'they don't make the rules'. I was eventually advised to go to another business to get what I needed. Oh well, I shall be a bit more careful next time."

"Great size store, and the initial staff member that helped was fantastic. I bought several large plastic boxes and struggled but managed to load them into my tiny little car that I had with me. Took me 10 mins, easy. Once done, I noticed that one of them didn't have the plastic clip to hold the lid on. I pop back into store and just ask, politely, if I could take one from one of the others on the shelf. Several of the boxes didn't have them on and it was obvious that they just fall off easily. No, she was rude and made me unpack the whole car to get this one box out, take to her so she could see, then I had to struggle to get one from the shelf that had a clip on! Waste of time, I won't be coming back to this store unless I have no choice."

"A place I like to go for DIY stuff for both my work and home. A vast selection of goods on sale from gardens to building. Lighting to kitchens and bathrooms. It's one of the largest ones I've visited and can take a while to get around. They have a little cafe if you want a drink and light bite. I could list but would take ages to do so. So I suggest you go for a visit. It will or should have most of what you need."