ibis Styles Birmingham Hagley Road 313 Hagley Road, Birmingham B16 9LQ

"Not the best place to stay by any means. The rooms were small and the bathroom felt very confined and the fit and finish were poor or worn out. The problem with our stay was the neighbours were smoking weed in the rooms and stunk the whole place out and were lots of loud (shouting) talking until 4 am so didn't sleep well. The mattress was old and sunken in :( The breakfast was decent though with a good variety on offer and free parking for guests which is a bonus."

"Good hotel , room had a window above the bed , which was breezy and noisy , was clean and warm .Nice cold breakfast , very polite lady in breakfast room and lovely gentleman on reception on our return from our concert at midnight. Free parking which is a help with an easy bus into town."

"Having travelled internationally for many years and staying at hotels on the highest rating scale, I was blown away at the level of professionalism and the personality of Marie Christopher the Operations and Events Manager! This hotel is only as good as the people who represent it! With nothing really around this location that grabs your attention Marie is definitely the face of this hotel and makes its location and amenities stand out! If all of the ibis styles hotels have a Marie Christopher at the helm we will definitely use them going forward. Marie many thanks to you and your staff you made our UK trip feel like we were home away from home!"

"Rooms were spotlessly clean with tea and coffee supplied free. I found the staff very helpful and friendly. The hotel has a nice bar setting which stays open late. Breakfast was self service with a wide selection and very tasty. Would highly recommend a stay at this hotel."

"Wouldn't class it as a 3 star hotel. The rooms could do with tidying up. Corners and edges are neglected and we even found what looks like small bugs under the pillow. Service really needs improving. TV wouldn't work properly as some buttons on the controller didn't work. Went to tell the receptionist and it seemed as though she wasn't too bothered to help. Told us they'd come and check in 5-10 minutes, but 25 minutes later I had to go back down to chase, finding the receptionist having a laugh with a colleague (only to then tell me they're really busy that's why they haven't been up yet and forgetting who I was even though I only went down 25 minutes before). She did come up in the end but also made a sarcastic joke when I also asked whether there is an iron available. Can't speak on behalf of other staff but this individual really came across negatively as if she couldn't be bothered in general. Breakfast was okay. The usual basic continental items. Plenty of other hotel options on Hagley Road so wouldn't return here unfortunately."