Cuttle Bridge Inn Kingsbury Road, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B76 9DP

"This establishment was comfortable with a pleasant atmosphere. Staff were helpful, friendly and polite. It was quite nice and enjoyable. Would like though to mention the car park had no parking for disabilities making it difficult with the narrow parking spaces. Sorry but I took two spaces so I could get out of the car and placed my blue badge on the dashboard."

"Not a bad place to stay, car park is a bit akward to begin with and not very clearly marked out from the road. Rooms are clean and comfortable but the staff were exceptional, approachable and friendly. Bar/restaurant on site and the food is at a very high standard. I will be staying again for future business in this area."

"The food, staff and event suite were very very good. I had an issue with first room we were given....the manager swapped us and put us in a larger warmer room. However the carpet didn't appear to have been vacuumed. The the carpet had black mould around the edges paint and wallpaper pealing off. Bathroom dirty and smells of sewage. It's a shame because downstairs is lovely....the rooms let the cuttlebridge down. Again I can't fault the staff and service thank you."

"We stayed here on a business trip, it was immaculately clean throughout and the staff were very friendly and accommodating. The food was good value for money. The restaurant was a good place to unwind after a busy day. The downside for me was the draft to through the windows and road noise."

"I held my 21st birthday party here. Firstly, the communication from yourselves was very poor - I booked the venue back in February and it took over a month to hear from you with regards to Costs, seating plans etc. When we arrived at the venue, the tables were already up and we had not been given an option regarding to how the room layout was despite being told we could choose. We were happy to set up with our own decorations but when we asked staff members for help supplying another table for the Sweets, the member off staff came across very rude and uninterested in helping. During the actual party, most of my guests came to me and expressed concerns regarding the hospitality team working my party. They were rude, dismissive, uninterested and people had to send drinks back as the mixers were flat, the Guinness was off and glasses were dirty. Guests to my party also found issues at check-in. My auntie was told her room reservation didn’t exist, however when I showed them the confirmation emails, the booking was found. This delayed my family getting ready for the party. Having paid £547.50 towards the buffet because our own catering wasn’t allowed, I was disappointed that staff removed it before the end of the party and guests were left hungry and disappointed - having paid for this food it is such a waste for it to have been binned and no members of staff came to as me or my family whether we would like the leftovers boxed up to stop it going to waste. I have looked back on the menu I chose and I am disappointed that there was no quiche, green salad or celery. At the end of the night when waiting for taxis, my guests were told to be quiet in a very hostile manner, this behaviour from staff left guests feeling unwelcome and they weren’t allowed to wait inside while waiting for taxis. My 80 year old grandmother was made to stand in the cold while waiting for her taxi."