Novotel Birmingham Centre 70 Broad Street, Birmingham B1 2HT

"The hotel location on Broad Street is good, and the handy electric car charging points in the car park are really helpful! The reception area is modern and swish. The rooms are a little dated, but clean and functional; reasonably priced. Would stay here again."

"When I first arrived at hotel it was lovely I was happy that the room was ready early. And I was greeted with a friendly staff who gave me a trolley for my bags and suitcase. Never had this at other hotels before, the room was lovely but I wish it was bigger and didn't have separate toilet. The breakfast was nice but wish there was more variety the restaurant food was lovely and the non alcoholic drink. The staff were really lovely and the housekeepers made sure we didn't need for anything it was a great location to stay, food place's near by and a handy sainsbury's 2 doors away."

"Had an amazing stay, from the moment I walked in the atmosphere was very welcoming. I was greeted by the lovely Veronica at reception where she checked me in a little early and gave me an great room. It was Halloween weekend and lots of the staff carved their pumpkins for the guests to vote on. The Halloween decorations were fabulous. The room was clean and spacious and super affordable. Had a stunning weekend in Birmingham."

"Lovely hotel, extremely clean as soon as you walk in, rooms has everything you need and prepared fresh and clean. Staff are lovely and helpful; food is really good just a little pricey! Definitely worth a stay!"

"It is always important what kind of service your staff giving the customer. I would give one star due to the service from a lady reception on the first day and a five stars to a gentleman for his exceptional service, so I balance it to 3 stars for the service. He always positively and prompt response to our reasonable request like requesting towers and doing extra miles. The services from him is impressive. However, if you experienced something bad by someone, you won't feel that good even some of them are doing excellent after that so overall is a 2. In general, Room is spacious but it is not clean, hair was found on the pillow, stain on the carpet. We don't want to walk on the dirty floor so we asked for a pair of slippers at the reception but we were told it cost 5 pounds per pair for a disposable slippers. (I could have upgraded my room, or even a more decent hotel with this 10 pounds) This is the horrible service I received. It is ridiculous for a so called 4 stars hotel, most of the hotel I stayed, even 3 stars one, they are very willing to offer me the slippers upon my request. The staff even told me the executive room come with slippers but not the standard room then why not included in the website? That even shock me more, so you mean standard room guest need to bare their feet to walk around your dirty carpet with hair and stains? She even rudely told me Novotel won't provide even the other hotel do. I think the service from a motel would even better than this 4 stars hotel. I would have been feeling better if you just telling me they do not have slippers. I don't always need slippers as long as the carpet is clean, but unfortunately this hotel is not."