Holiday Inn Express Birmingham - Snow Hill, an IHG Hotel Saint Chads Queensway, Birmingham B4 6HY

"Stayed for a week for a work trip. Great location for business travelers - virtually across the street from the various Snow Hill offices, and easy to access from all train stations. Staff members were mostly courteous and helpful - but some are curt and uninterested, especially in the evenings. Rooms are relatively comfortable, although could do with some TLC. Cleanliness is seriously lacking, especially on soft furnishings in the room. Lots of stains on walls, curtains, seats, sofas, etc. At least the essentials (bedding and bathroom) were somewhat cleaner. The included breakfast was ok - hot and continental options were provided, and takeaway cups and bags are also provided for breakfast on the go. Overall, it will do the job for a brief visit - but cleanliness really needs to be looked into. P.S. my name isn’t James"

"Good value budget hotel. We stayed as a place to rest our heads after a show. Would also be good if travelling for work. Our twin room was large and clean. Beds were actually very comfortable for single beds. I skipped breakfast but did grab a glass of fresh orange juice. No issues at all."

"DO NOT COME STAY HERE. I booked a night with my mother to stay at this holiday inn. Normally we are quite impressed by this chain hotel so we though this branch would be no different. The room was absolutely freezing cold. Impossible to sleep at night. We requested a heater which did absolutely no good. We complained the following morning and they offered a free nights stay. However there was no paper work or anything to make that word valid even after requesting some evidence for that free night stay. Called today to catch up on that night stay or at least get a refund. Picked up instantly but was really rude. I had to call twice as one hung up on me before I even finished. Impatient, impolite, didn’t want to explain what was going on, putting me on hold/mute without informing me, cut me off the call with a “okay. Bye”. Terrible service. I think they’re very stressed or something to be acting up like this. I am appalled by the staff who hung up on me. She needs to learn some manners. Do not stay here. There are similar priced hotels elsewhere that can offer you a WARM night stay with KIND staff."

"Ideally situated next to Birminghams business centre. The air conditioning was broken so the rooms were really warm which made it difficult to sleep. Although fans were supplied it didn't help much, it was a particularly warm day so not completely in the hotels control. The rooms are clean and comfortable. The breakfast decent. The staff were friendly and attentive. Parking is roughly 4 min walk, called the B4 car park and a discount is applied if you are staying at the hotel."