Holiday Inn Express Birmingham - South A45, an IHG Hotel 1270 Coventry Road, Yardley, Birmingham B25 8BJ

"Holiday Inn Express Birmingham - South A45 I came on 26th December 2022 at 4pm. I went front desk receptionist and ask room. They ( Who worked in front desk receptionist - one girl and boy) said there are no available room. After When I see the online plenty rooms are available. After I booked room online and went again front desk. And gave to them booking references number. After they said no room available. But I can see plenty rooms are available. The girl and boy very rude and very lazy. Very bad and poor customer service. We stand on near front desk nearly 30 minutes. After they arranged room for us. But this girl and boy very rude. I am not coming again this hotel. If you need more details please contact me. Thanks, Niki"

"The reason why this particular visit warranted 3 stars was because we had issues with the heating in our room 101 for the duration of our stay. However I can happily say that the staff deserve 5 stars as they tried to make the stay as comfortable as possible for us given the circumstances with the heating issue. They provided us with portable heaters to heat the room, they sent the in house maintenance man to fix the heating. Initially it worked and then again it stopped working. They we aware of the problem as many rooms had the same issue. They had an engineer trying to fix the heating system that was due to the building itself. Our Guest Service Assistant Nicola was very helpful, courteous, professional and apologetic throughout the duration of our stay. She tried to make the best out of a very difficult situation. The same can be said for the manager Alessandra. The first day at breakfast we asked to speak to the manager and she was very approachable, professional and apologetic too. She immediately sent the in house maintenance man to fix the heating issue in our room. By the time we finished breakfast and went back to our room it had been fixed. Unfortunately this seemed to have been just a temporary fix and the problem reoccurred. We were then given the portable heaters again and were offered to change rooms even though they seemed to be fully booked. They went over and above to get another room ready for us in a short period of time. We did ask if we could inspect the room and test out the heating before packing and moving again. They were more than happy for us to do that. Once the new room was ready on the 7th floor the in house maintenance man accompanied us to the room and showed us the room with the heating working. However again as the heating was turned off it didn't turn on again. We kindly declined to move and decided to stay in our initial room. The staff were very understanding and tried to help us and make our trip a memorable one."

"We stayed here for 2 nights whilst visiting German Xmas Market in Birmingham City Centre. Breakfast is good plenty of choice. After 1st night & we went out room was serviced bed linen and towels changed but no extra tea coffee & milks."

"Just back from this holiday inn. We have been before. Perfect base for travelling the area. Our room was exactly what it was advertised as. Lovely staff too. What is being done now and needs to be done is a much better breakfast."

"This hotel was absolutely amazing the room was beautiful, so clean and fresh. The staff was out of this world so happy helpful and very welcoming, ASH from the reception desk was superb helped with everything we needed and was always smiling and was so welcoming. The food was perfect, and the breakfast was out of this world so much to choose from. Also the spa was so relaxing me and my husband had such a lovely night away, even the sun room cleaners were so lovely, will definitely be returning with our children next time Thank you ; )"