ROLLASON WOOD HOTEL 126-130 Wood End Road, Birmingham B24 8BJ

"On Paddy's Day, there was a celebration downstairs where one of the guests obstructed one of the bar patrons vehicle. In the middle of the night, the the hotel owner (I assume) or whoever who had an master access card, started knocking on the hotel room doors, screaming "Housekeeping". As I was asleep, I woke up when I heard her knocking on my door, and I didnt really know what was going on and she proceeded to open my room door with her card, and asked me if I drove a white truck. I said No. And she went on to ask if I had drove here, and I said no again. (I mentioned this when they asked during check-in if I had a vehicle) and she went on to explain that there was a white truck obstructing the cars downstairs. And I said NO again, angry at being harassed in the middle of the night. I realised the door couldnt be locked from the inside, and it was mentioned by a traveller too. I couldnt sleep the rest of the night because I wasnt sure if there was anyone else who was going to barge in. The "free" wifi wasnt working, and there was no breakfast included, unlike what was stated in the booking. I got the first floor which subjected me to the noise downstairs and the awfully creaky floorboards upstairs. Despite the room and shared bath being clean, the whole experience was a nightmare."

"Very friendly,but basic. The price reflects, the rooms and bathrooms very clean and comfortable beds. Great place to stay just outside the centre of Brum. 15guid for a cab. We will stay again."

"I would not recommend this place to anyone. Extremely poor and rude customer service. I've booked a room at this place prior to my most recent booking and upon seeing the room, I left shortly after (and stayed on a friends sofa) as the room was dirty and the lock on the room didn't look safe at all. I couldn't find anyone to talk to before I left so I called a few days later and was assured that it was a one off and wouldn't happen again. I then booked a room for this past weekend (as I was visiting on a Saturday night and it was by far the cheapest hotel in Birmingham). I unfortunately tested positive for COVID that morning so I phoned the hotel to see if I was able to get a refund for my booking as it was circumstances out of my control. The lady on the phone told me that it wouldn't be a problem and that she'd speak to her superior the following day and process the refund. I phoned today to check the process of my refund and a very rude man told me that he 'didn't care that i was unwell with covid' and that there was no way I'd get a refund. I politely asked him why I have been told mixed messages and he responded in a very rude manner before hanging up the phone. I know this place is cheap, but it is dirty, unsafe and the customer service team are horrible. I definitely would not recommend this to anyone."

"The worst hotel ever. Needs renovation. I'm not sure how they get their license to operate. There is mould everywhere. No toilet on the floor. Shower is disgusting. Only the restaurant is nice with decent food."

"We visited the hotel last Saturday. Not to stay but because they have now opened up a Chinese/English restaurant and take away. We booked with a little trepidation because the outside of the hotel is still very basic and in need of a tidy up. But what a surprise inside. The staff are lovely and the restaurant is very smart and spotlessly clean. The food was absolutely first class and so well presented. Restaurant staff are very pleasant and efficient. The prices are very reasonable too. All in all a great dining experience."