Chemist Warehouse Heidelberg

"They treat their customers like dirt. Can't follow simple instructions on a prescription and still have my interstate address on their records. Made me pay for an item that was their mistake in not charging me for 3 weeks ago and questioned my integrity. I will never shop here again, and I used to spend a lot of money in your business. You are dead to me, Chemist warehouse Heidelberg."

"I continuously have such a great experience at this store. I get all my family’s scripts from here and I’m always impressed with the pharmacists attentiveness and friendly demeanours! I trust them and always feel like I can ask them any questions about my health or products (no matter how silly). There staff are also willing to help me when I’m not sure where a product is in the store. I highly recommend making this your regular pharmacy!"

"You're treated with no respect as a human, having a script for any medication that involves pain relief or mental health medications they talk amongst themselves unwilling to provide the scripts, but will say they can give you "enough for 2 or 3 days" if they didn't trust you to begin with why even give me that. I went here on a whim after running out of a pain medication, the online system tracts every script I get and the one time I have had to go to a different chemist I was treated like I had created the E-SCRIPT myself. Pathetic they are good for celebrity perfumes you didn't know were still alive and rude arrogant staff"

"Like others, I had a horrendous experience with the security guard!!!! As soon as I entered the store, the security guard started to follow and watch over me!!! I went into the skincare aisle (as I had intended to spend over $100 on items I needed) he came one metre close to my partner and me and just kept staring at my every move. How is this behaviour at all appropriate?? I had done nothing to indicate that I was going to steal: I didn't even have a bag on me!! He made me feel so uncomfortable and as if I was a criminal!! A staff member from Chemist Warehouse was lovely and came up to me and asked if I needed any help, to which I replied it would be great if the security guard left me alone, as this wasn't the first time it had happened to me and I was sick of it!! The security guard was so close to me that he even heard this!!! He then came up to me in an aggressive manner and said: "Did I say anything to you? Pipe down." I was disgusted with how I was treated and walked out of the store. Serious training needs to happen, and that security guard needs to be disciplined for such horrible and unprofessional behaviour. I will be going to Rosanna Chemist Warehouse, where the security guard does their job right!!"

"The security guard had already been rude to me a little while ago. I visited the shop today and he ran after me yelling 'can I see your bag?'. Customers looked at me in shock. I told him that it wasn't right to talk to customers this way. He just pointed out a sign saying that it was a condition of entry. I have never been treated this way in any other shop. I won't return until the security guard receives proper training and learns good manners. Does Management even read their online reviews? It looks like many other people have posted similar feedback about this employee. I highly recommend Grace Pharmacy, just steps away from the Chemist Warehouse in Heidelberg. They provide the best customer service and Ramses is very knowledgeable."