Aloft Dublin City 1 Mill Street, County Dublin D08 XK58

"As an ambassador elite Marriott member, and having stayed in well over a hundred Marriott hotels, I was disappointed with the Aloft Dublin city, during my stay in mid December. The staff were not up to the standards of service that I am accustomed to and seemed annoyed when I questioned the €50 a night deposit, saying that was the norm in Dublin. Having stayed at a different hotel in Dublin tonight, and not paying a deposit- this is definitely not the case. Also we had to be moved from a suite to a normal king room because there were literally no lights in half of the room (completely dark) and the bathroom door fell off it’s hinges onto me (incredibly heavy!). The room we moved to was okay, but the robe was shredded to tatters and parts of the room felt poorly constructed and a bit dirty. The second night, there was a private event on the top floor where the lobby was, and our room below was vibrating and shaking from the loudest bass- waking us up before a flight. This is completely unacceptable for a hotel, given that it is not cheap and there a guests paying for a decent nights rest. It was so loud you could hear the words of the songs and drunk people screaming from the floor above. Staff were not accommodating. I would recommend never staying here, it is poor service and even poorer accommodation, given that private events are allowed to be hosted. Find somewhere else that is cheaper, pretty much guaranteed to have a better nights rest."

"I checked in after taking the elevator to the top floor and the front desk agent (Dani) was fabulous. The room was nice, simple and clean. The shades kept out light at night with was great. The team (Mattias?) downstairs was very nice and helpful with directions too."

"If you are expecting a nice place with exceptional service, skip this hotel. The staff is not friendly or accommodating, and they really don’t care if you have a complaint. It was clean enough, the location was okay (but not the best). The bellhop guys were nice. They were the only people in the hotel that were. If you are from the states, it may not live up to what would be considered a 4 star location back home. Stay elsewhere if you want quality. If you are going for bare bones budget and don’t care about service, it’s probably fine."

"This place was excellent! I travel a lot for work and was very impressed with this hotel and the staff. We were staying 3 nights before driving out to Doolin. We arrived 6 hours before check in and they were working to get our room ready. They provided us free drinks at the bar while we waited. When I told the front desk staff we would be parking a rental car the next day, he asked if we were picking up at the airport. I confirmed we were. He said 'I know the people at the Hertz a 5 minute walk from here, let me see if I can arrange a pick up at that location and save you time and money going out to the airport.' A few minutes later he had confirmed this, which saved us a hefty taxi fare and a lot of time. This was the theme with all of the staff - extremely helpful, friendly, and accommodating. Continuing to surprise us throughout the visit. Additionally, the accommodations were wonderful. Great rooms, great location (two distilleries across the street and shopping close by), and a fantastic breakfast. This was a wonderful stay and a great kick off to our Irish holiday. Thank you! Chris"

"Had a seamless and welcome check in this morning. Nadia at the front desk was fantastic. The staff are very friendly and service oriented. The hotel is well maintained and centrally located. It was a bonus to actually get an upgrade as a Platinum member as many of the Marriott's are not doing a good enough job in this regard. Kudos to Aloft and their lovely staff."