Clayton Hotel Ballsbridge Merrion Road, County Dublin D04 P3C3

"Stayed one night and found the level of customer service both professional and friendly. Room was very clean and the choice of food at the breakfast buffet was very impressive. I have stayed in this hotel before and would be happy to stay there again. In summary, great hotel with wonderful staff."

"Overall I was impressed with this hotel. Convenient underground parking, good on site bar/restaurant - the breakfast buffet was excellent. Staff were also super friendly and helpful. One of those places that makes you want to come back."

"Hotel building might be 4 star but service is 2 star. Staff were friendly but multiple issues both with reception and bar with regards forgetting drinks, ignoring notes on booking and no follow up on getting a taxing. Every interaction seemed to require chasing up with staff. Didn’t spoil a special occasion but definitely didn’t add anything"

"Basically pleasant stay. The hotel is located in a pleasant environment. Visually interesting building with good finishing. Our room was very clean and for us (2 adults & 2 children) of the size scarce but sufficient. The room was equipped with the most necessary. Unfortunately, the toilet seat was not properly attached and slipped, but for 4 nights not too tragic. The bar was half staffed in the evening and it had plenty of staff, yet it took a good 40 minutes between ordering (2 cocktails, 1 Guinness, 1 soft drink) and serving. This is clearly too long. Also it was inexplicable for us why the Servierpersonsl constantly goes behind the bar, although this is the room of the bar staff. Otherwise, the hotel is recommended."

"We stayed two nights in July and had two superior king rooms for our party. The building itself is beautiful and we were very happy with the location.The rooms were spacious but the windows didn't open well enough to allow air in. In one of our rooms two windows opened but in the other room, only one did. At check-in, we were not asked if we would like to leave a card on file for our stay. This resulted in the bar staff having to hover near us to be sure we didn't leave on our check and pay before we went back to our rooms. The first night when we went down for dinner we waited at the front station only to be told that the (then empty) dining room was booked but we could choose an outdoor table and someone would come by and help us there. Eventually someone came by but they warned us that we shouldn't expect to order more than one thing outside or it just wouldn't work. We left and had a lovely dinner down the street. Breakfast was nice but you'll finish eating before you get tea or coffee. There is no ice available on the floors except from the downstairs bar. No bottled water in rooms, no luggage racks in one of the rooms and the "extra towels" drawer was empty. Most disappointing was the mold in the shower grout. For a four star hotel and the prices we paid, the Clayton Hotel can certainly do better."