Clayton Hotel Cardiff Lane Sir John Rogerson's Quay, Dublin, County Dublin D02 YT21

"Lovely hotel. The room was comfortable and spacious. The view from the window was off-putting but that was most likely just the room that we chose. Dublin city centre was around 20-30 minute walking distance and the building was in a quiet and more relaxed area. Receptionists and staff were polite, helpful and friendly. The pool and gym were great and the water was warm. Overall, a very good place to stay if you want a comfortable hotel not too far from Dublins main attractions."

"Starting from the hospitality service of the staff commencing from reception, staff named Manon from reception was really rude through phone. The staffs at Stir restaurant absolute disappointment. When I ordered room service they asked me to come down to pay for it. After I told them charge it to the room they thought of that option. When you order something through phone they just bang the phone. Absolute disgrace. Staffs are not trained and well mannered. They mentioned 4 star . But the standard of the hotel is one star. When I went to the bar for food, I saw one staff chewing some food in front of customers. Come on! What's wrong with this staff and management. If you visit India and stay in star hotels the services and hospitality are unmatchable. Horrendous, pathetic this is how I would describe the services. Room was pretty decent. Disappointed with no microwave or minibar facility. No air-conditioning..no value for money"

"My fiancé and I, looking for a short getaway in Dublin to celebrate our engagement, couldn’t have been more repulsed by the quality and service of this apparent 4 star hotel. Immediately we were abandoned by all concierges upon arrival to the front of check in and ignored, while others behind us were serviced and checked in. It took a trainee (who was so kind) to finally acknowledge us and let us know someone would be with us in a moment. My fiancé and I continued to stand around, irritation growing, for about 10 minutes before we were finally acknowledged. Upon check in, I made concierge know of our special occasion, in hopes the hotel could help make our celebration as special as possible; none of which happened our entire stay. We pre booked a room with Prosecco and chocolates, both of which were nice enough; however I expected more than just two boxes of chocolates thrown in front of a bottle that was more than difficult to open. Then came dinner, where our experience came to crash and burn. The restaurant bar was filthy and completely cluttered with dirty glasses covering the entire bar. Glasses were broken like dominos; the icing on the cake, I was served a horrifically sweet strawberry daiquiri in a filthy glass covered in someone else’s lipstick. The food was less than stellar, horribly disappointing. I was still hopeful for redemption, my mistake. Following our first night we were supposed to have a massage and facial booked together with the spa but were informed, the front desk had neglected to inform the therapist of our paid spa treatments so such could be booked accordingly. Thankfully, the beauty therapist was more than kind and understanding. Even as far as to work through lunch to squeeze my fiancé in, separately unfortunately. Dinner again was a disgustingly disappointment. Bar unmanned and once again cluttered with dirty glasses. The nicest portion of our stay was the self serve breakfast, of which was palatable nothing to rave about. Upon check out, we were congratulated for our engagement by another staff member that was informed of such as we were checking out. We have never been so repulsed by the quality of a hotel until now. I can honestly say this facility doesn’t deserve to be rated a 4 star hotel; and I can confidently say, we will never be returning to The Clayton hotel Cardiff lane."

"Restaurant is terrible. Breakfast boring, everyday the same, very limited choice. Booked a table for dinner, came on time but was asked to come about 90 minutes later! Then they often let you seat and eat in the lobby instead of the restaurant even when you booked a table in advance. Starters good but overpriced. Main courses poor. Deserts mostly good. ... They didn't clean my room even once during my one week stay, even when I asked them to. ... The only nice thing about this hotel is the pool - it is 22 m long and sometimes a bit crowded but you still can swim or go to sauna. And I also like the size of my room, quite big and we'll equipped. ... But I still give hotel 1 star only because the Stir restaurant upset me a lot."

"Rooms are nice and clean. No air conditioning, only a fan. It was mid August and during warm weather so we had a very uncomfortable sleep. Shower in the bedroom is not great but the shower at the pool was good with good power. Pool is nice, busy but usually enough room to move about, also a sauna, steam room and jacussi. Private changing rooms at pool. They also have the use of a hair straightener as well as a hairdryer so that was handy. The staff at leisure centre were nice and polite. The main reception staff were OK and moderately helpful. We arrived early so were allowed up to our room early which was handy after a long walk from the train station with bags. Can't comment on the food as we ate out, breakfast seemed a bit too pricey. Vending machine and ice dispenser on our floor which was handy. I don't know if they're on all floors. Not too noisy at night. Convenient enough to city centre, about a 15/20 minute walk. However, quite a walk to the nearest shop when you just want to pop out to pick up essentials."