Grand Canal Hotel Grand Canal Street Upper, Dublin, County Dublin D04 X5X7

"We stopped off here today on our way home from an utter disaster of a stay in another hotel near by. We were tired, drained and hungry as we didn't even stay for meals paid for at the last hotel. Upon arrival we were met with the most upbeat, friendly and welcoming staff. Already we felt a wave of better energy just from walking in the door. We were sat and given menu's. The place looked beautiful, it was clean, cosy, warm and peaceful. The menu for lunch had so many options, really well explained and very reasonably priced. We were brought our drinks after ordering and did not have to wait long for our food to arrive. They looked amazing once delivered to the table by more friendly staff that were so accommodating. They couldn't have done enough for us. The food tasted amazing. Couldn't fault anything. And this was only a drop in for lunch. Afterwards I couldn't wait to check out the website for room information etc. We are already looking to plan a trip to include a night at this hotel, I'm sure we will be more than satisfied with a stay here after leaving refreshed and fulfilled by just a lunch here today."

"Great hotel at a reasonable "for Dublin" price. Rooms are a good size and clean. Decor is up to date. Heating was controllable by me and worked immediately. Close to city centre. Plenty of parking. Breakfast was good but not great for me. I like the fried breakfast options and it just wasn't that tasty. There was nothing wrong with it, just plain. A slightly better quality meat product could be used. However, the pancake making machine did somewhat go towards making up for this!"

"Cannot knock the hotel at all. Stayed for 2 nights for business. Lovely staff, room was absolutely fine and great for the price. Bed very comfy, good pillows and the linen was very fresh and had a great smell. Honestly, for around 100 Euros you cannot fault this hotel at all! Thanks."

"Nice spot to relax , city centre based location for easy access to tourist. It is a place to be with unique combination of both locals and foreigners coming together ,of which is a bit rare . This bring to life an experience of real atmosphere of the Dubs.."

"Night staff (manager?) was absolutely rude with us. We arrived quite late at night to ask for a room (we were obviously tired and back from traveling, we were presentable, but we had bags with us). The receptionist (tall guy with light coloured eyes, in his mid 40's), without even greeting us properly and without having any look to his computer, proceeded to shake his head telling us that there was no availabilities. It clearly felt like he judged us by our appearances (not classy enough for his standards) and/or that he couldn't be bothered to do his work. Both being equally unacceptable for a 4* hotel. We stepped out and decided to check their website because we remembered having seen availabilities online. We proceeded to book a room online without any issue whatsoever (hotel still had availabilities after our booking), and went back in. The same man looked at us, obviously annoyed and when we told him that we had booked a room online he faked not believing us, then he proceeded to type and check his computer for a whole 10min, shaking his head. He told us that he couldn't find the booking, and asked where we made the booking from. We told him we booked from the hotel website, he again fakely appeared surprised and searched for another 5min. It's only when we offered to give the booking number to help him out that he miraculously found the booking. There was no empathy, no apologies, no nothing. He just looked completely annoyed handing the keys over to us. This was one of the most shameful experience of my life, will never set foot there again. I hope the owner will reconsider his choice of night staff/manager, the little lady in the morning was the complete opposite, she was an absolute sunshine, very professional and welcoming. Last point: Glasses and cups were dirty, bed linen were stained and the walls were so thin we could hear everything that was happening in the other rooms."