Giant Property 100 Lisburn Road, Belfast BT9 6AG

"I have rented an 1-bedeoom apartment via Giant Property in Belfast for the last 3 years. Chris helped me find this flat literally in one day when I was struggling to find a place to live with my puppy, and move-in process was very quick and smooth. They responded and helped me promptly every time I had issues with the flat. I would hate to leave the place but it is now time to move on as I am moving to a different city. I'd like to thank Chris, Kelly, Cathryn and all other staff at Gianty Property for their amazing support and assistance the last 3 years. All the best to the team! Sue"

"I lived at a rental property from August 2021 until 2022 during my second year at Queen's University. I had to leave unexpectedly due to mental health difficulties but overall I enjoyed my experience in 102 Lisburn Road. When I decided to move home after struggling with my mental health the team at Giant properties accepted my leaving early and gave me my deposit back as I left the room I rented as clean as possible. The house itself was in good condition and I had absolutely lovely housemates who respected my privacy and offered help when needed. Giant Properties were understanding when I had to leave due to mental health circumstances and although sometimes slow to reply to issues, a good rental service, in my experience."

"I was in a property managed by Giant in Belfast for two years. I was lucky to have a decent landlord as giant themselves were useless. Calls, emails and promised followups were always ignored so I deferred to dealing with my landlord directly when possible. When it came time to leave the property, Giant claimed I didn't gve them my 1 months notice, they wanted me to pay another months rent. I had to refer them to an email a few emails prior in the same email chain. The employee I dealt with at the time continued to be completely rude and dismissive the whole time. When I was out then began the whole hassle of chasing them for my deposit. They missed releasing my funds via the NI tenancy deposit scheme multiple times, requiring me to restart the process multiple times until they would finally respond to the deposit release request before the deadline elapsed. Avoid them at all costs if possible"

"Giant property has been a very clear communicator and helping hand throughout the letting process - from initial signing to tenancy to end of contract. Both personal and phone contact have always been polite, professional and direct. It's that we had our eyes set on a property not under their care, because otherwise we would have been happy to stick with them!"

"Stay away from Giant. Unprofessional, lazy, and clueless. Awful. Literally messed up at every opportunity they were given. I've been with multiple letting agencies in Belfast and Giant have been by far the worst. Took 5 extra days after we moved out to even do an inspection so that delayed getting our deposit back on a house we rented. They put my email on to their system incorrectly so I couldn't even get my deposit immediately. Careless and sloppy work. Then they deducted £40 for cleaning 'dusty' skirting boards. Ridiculous. The only thing that Giant Property staff are good at doing is avoiding tenant needs and avoiding anything that seems like work. To conclude, a room of chimpanzees in shirts and ties would probably do a better job. Stay away from Giant Property."