Mark Richard Insurance 282 Saint John's Lane, Bristol BS3 5AY

"Rip off. Should be 0 stars!"

"Cancelled my insurance policy with this company to find out that they want £160 to cancel it absolutely ridiculous had my policy with them for just over 2 months my insurance policy was £600 don't bother with them rip off merchants"

"I received a letter stating the renewal date was approaching and they would automatically renew the policy if they did not hear from me. I then emailed them stating I did not wish to renew with them and I would be paying the final months payment and cancelling, I then phoned them 2 weeks prior to the renewal to confirm I would not be renewing and would they send my proof of no claims to me via email. 2 months later I receive a letter stating I have missed payments and they require the full amount of £520 off me to which I phoned asking what is going on and they say they have automatically renewed my policy as they never heard from me and now I am in arrears and they demand payment! They have also refused to provide me with my proof of no claims until payment in full has been made. Basically a law unto themselves and blatantly do as they please even though you do everything correctly and cancel. I have now lost 8 years no claims because of this bunch of con artists! DO NOT USE THIS COMPANY!!!"

"If I could have gave 0 stars I would have this company is terrible.... I completed one years insurance with them then renewed for my second year but had to cancel due to selling the car, I was told over the phone it would be a £60 charge to cancel. When I called back to confirm the cancellation and pay the outstanding fee I was told it was £94 no explanation of what the funds where for just that it had been calculated fairly.... HONESTLY DON'T BOTHER WITH THESE THEY ARE BY FAR THE WORST INSURANCE COMPANY I HAVE EVER USED."

"Having been with them for 3 years I sold my car and cancelled my policy only to be told there was a £92 cancellation fee which amounted to a quarter of the total cost which I questioned , the member of staff was unable to justify this amount and I was informed that they would charge anyone the same even loyal customers. I have asked for a full breakdown and I am interested to see how they do this. I will not be recommending them and when buy our 2 new cars will not consider them for our cover. We paid monthly so they were in pocket. All I could get from the member of staff was that was their charges and that’s it !!! Thanks but no thanks ."