Samsung Experience Store

"Visited the store first time, not entirely happy with the customer service. I was interested in buying a new phone, but needed to get as much information possible before deciding to buy. After providing the type of features I would like in a phone, the girl who initially dealt with me gave very limited answers and no mention of the price/budget. She just pointed at the phones and then she abruptly passed me onto another staff member who looked like a trainee so they can deal with me instead. I found this quite rude as there were no other customers so not sure why she didn't deal with me from beginning to end. If I had received better service then I would have possibly bought the phone on the day. Not sure if I want to come back again now. Disappointed!"

"Not trained as customer service. Management is very low, a manager should empathise with customers, not act like an inquisition officer and punish them for visiting the store or asking for info. Overall experience very unpleasant and rude, refusing to cooperate and basically there just for the 9 to 5 job. Untrained, rude and unpleasant as presence"

"Rude staff. Signal issues with my phone, on my first visit into the store they said they don't have time and I need an appointment, their exact words were "it doesn't really matter the hour, it is quite flexible, just put yourself on the list for the day. After more than a week, on my second visit they denied having told this. And there were 3 members of staff standing in front of me doing nothing and said I need to wait for more than 40 minutes. Having made a complaint against them for not even trying to sort out my issue for a phone I paid a fortune, the manager refused to shake hands when I asked to speak to him and then he said they won't deal with me that day as I "need to pay for my actions"- actions that they have created with their denial of listening to my issue. It was my second time travelling 17 miles for a lack of empathy. That's a hell customer service! But having read other reviews makes me think whoever choses to go to the Hicross Leicester Samsung store makes the worst choice. I will escalate my complaint!"

"The store itself is good but the manager Justin is absolutely useless he really shouldn't be a manager. Makes promises to call back and resolve issues but never does. They cant solve a simple refund!! Had to visit 6 times and still not resolved. This is the last time I will ever buy a phone from Samsung highcross. Rather go on the website and order directly."

"The store is a very nice store, however has completely put me off of Samsung. I am a university student, who has had 3 experiences in this store. The first experience was quite good, in which I bought a screen protector for a brand new S22, however, I was told they could not fit it on for me, which I understood, despite it being a shame. My second experience was dreadful. I waited very long to be served, and I was served after many customers who came after me, even though I knew exactly what I wanted. After approximately half an hour, I was served and bought a Galaxy Book Cover Keyboard for my Tab S7+. When I went home, I opened it, and found that this was the keyboard without the trackpad. As soon as I noticed this, I repackaged it, and went back to the store, less than 24 hours later, to find that I was unable to return it as 'the box had been opened.' How on Earth would I have known that it was the wrong one, without opening the box, as the image on the box is also very unclear as well. I was completely willing to pay the extra £70 to get the correct product, however after already paying £140, they expect me to pay £220 more, for something so ridiculous. Despite using Samsung for the best part of 7 years, from the J3 2015, I think this experience has made it very likely, that I will be moving to Google on my next purchases."