Marks Electrical 4 Boston Road, Leicester LE4 1AU

"New hob installed by Scott F. Always great service from Marks Electrical. Was able to track my delivery and the team was very professional. Thanks so much. I can get back to cooking pasta again!"

"Marks Electrical has an easy to use website which makes placing, paying and organising delivery of products really easy. There's a number of different payment options too, including modern cashless payments. Organising delivery was simple and, obviously to help the delivery team, a number of delivery accessibility questions were simple to complete. I was kept up to date with my order via email, the confirmation of my delivery time slot was really appreciated, as was the reminder text. The delivery team, in my case Simon and Josh, gave me a courtesy call to let me know they had arrived. They carefully navigated my cramped home and popped the appliances exactly where I told them to, even making sure that they'd got the right spots. They were friendly and helpful, all done with a smile. Thanks for being great ambassadors for Marks Electrical lads. :) I'd highly recommend Marks Electrical to anyone looking to buy or replace their old appliances. They're cheaper than almost everyone else, and with service like I experienced, I'd happily use them again in the future. My freezer is looking a little tired after all... :D"

"Ordered a washing machine over a month ago, it arrived broken and wouldn't start a cycle. I reported it broken 3 days later, didn't hear a response for over a week. Contacted them again, I'd fallen outside their "terms and conditions" for reporting damage and I wasn't entitled to a replacement. When the engineer arrived he explained that had Marks Electrical contacted the manufacturer within 28 days candy would have provided a replacement. We've missed that by a matter of days, all because Marks Electrical didn't reply for 2 weeks and then a further 2 weeks waiting for the engineer. I'm still waiting for my washing machine to be fixed or replaced. This is beyond dreadful customer service and implore anyone looking for an appliance to go elsewhere. You certainly won't be treated like this at John Lewis or Currys. To top it all off I bet I get the same copied and pasted response to my review " Thanks for taking the time to get in touch with your review. We are sorry to hear of your negative experience. Please call us...""

"Bought four large items: Range Cooker, Cooker Hood, Dishwaher and Washing machine. Items were delivered as arranged. I paid for the Bulky Delivery as it states they will unwrap and remove the packaging for recycling. This is clearly stated on the Marks Electrical website. I mentioned this, they refused, saying they don't do the unpacking. Not a good start! When I unwrapped the Rangemaster cooker, I notice both oven doors were faulty. One was catching on the side panel and the other was twisted and did not close. The side panel was also bent and creased, so and I suspect the cooker may have been dropped and the frame damaged. (Maybe that's why they refused to unwrap and reveal the damage!). I emailed photos and a detailed description of the damage/faults. Now over 2 weeks later, 13 emails and numerous phone calls, we still don't have a working cooker! Customer service is truely APPALLING! Rarely do they respond to emails, so I normally follow-up with a phone call, but still no meaningful progress! There's one excuse after another. First they need the serial number before they can arrange anything. Then it's more questions, often repeated even though I had answered, etc, etc. They offered a repair and some "good will" compensation. I refused, being worried there may be further issues that I'm not yet aware of. I confirmed this by emailed and verbally over the phone and was told someone from the Exchange Team will be in touch in the next 24-48 hours. Didn't hear anything, so called a few days later, only to be told they are still awaiting my response regarding the compensation/repair! Strangely , they didn't have records of my two emails and phone call stating that I want an exchange asap, or refund if it will be quicker. I asked to speak to a manager, but was told (by Chloe) that no managers are available! She said Exchange Team will be in touch in 24/48 hours, and that was it! We have friends over this Jubilee weekend and still don't have a working cooker! Customer service and after sales are APPALLING!"

"Sales people are very helpful. After sales service is a disgrace. Ordered a high end dishwasher that was in stock. Was also offered installation, and the sales person indicated that it would take a week to get the dishwasher with installation. Post payment it appeared that there was actually no appointments for 2.5 weeks. I was a bit disappointed of course, but just left it at that. However, once the installers arrived with the dishwasher, it was missing a fixing kit and all paperwork. When I called to find out where the missing parts were- they refused to take any responsibility and blamed the manufacturers. Apparently they take no responsibility for their inventory nor the machines they send out. It took me 3 phone calls and 5 days to get them to successfully place a new order for the missing pieces from Miele. Now that I have managed to place the order- I am advised that the delivery will take another 7 days and they cannot hurry it up cause they can't. Also they will not book in someone to come and fix the dishwasher door before I physically have the fixing kit. Why, I have no idea. So it may well be another 2.5 weeks, given the experience so far. Meanwhile I can't really use the dishwasher properly (while loading and unloading- the door springs up and has to be wedged open) and have a piece of kitchen furniture missing. The customer service is extremely unhelpful, unresponsive and uncourteous. I would avoid if wanted reliable service."