A Waggin’ Good Time Pet Resort 265 Zeerust Road, Zeerust, Victoria 3634

"I had made the mistake of leaving my dog and a year later we’re still dealing with the repercussions of it. They not only incorrectly matched him with the wrong sized dogs, but did not supervise them appropriately! He was placed into a cage with 5 other dogs that were all much larger than him and when we went to collect him, we observed them cornering him in the cage. When the attendant went to go into the space to collect him, one of the other dogs charged out after my dog and the attendant wasn’t able to handle the situation. I ended up going into the dog area to retrieve my dog whilst she dealt with the other dog who went after him. When I picked him up I noticed that he’d soiled himself. When we got him into the car he refused to sit in his bed for the drive home (he’s a great car dog and always sat on his bed and napped!). He ended up on my lap, shivering and cowering under my arm for the whole drive home. He gulped almost two full bowls of water when we got home, appeared to not have eaten for the days we left him there but then he didn’t eat for 2 days after the experience and was out of sorts for weeks. Since the experience he is now extremely reactive to all dogs. We had flagged on his profile that he had issues with bigger dogs and would likely require being in a space by himself due to previously being attacked by a large dog. This request was not accommodated despite making it clear that he was not a good match to dogs bigger than him. He now has severe separation anxiety whenever we leave him and is reactive if we try and go near his food while he is eating. Prior to his stay at this “resort” we had no issues with him being reactive to all dogs or his food, no issues with separation anxiety or any issues arising from other kennels we have used for him."

"Yesterday I dropped off four small dogs for safekeeping during my wedding. When making the booking over the telephone, I had requested that the largest, a Jack Russell Cross (Sirius), be housed separately from the four smallest, a Poodle, Pomeranian-Chiquaqua and Mini Fox Terrier. The little ones were put next to a loud, vicious and aggressive guard dog - they were terrified!! My request for Sirius to be put next to the little ones, and the guard dog shifted to Sirius' pen, was met with an aggressive and impatient refusal from the female attendant, with no better excuse than the guard dog was in training and would stop barking in due course. I then had to make a round trip back to my house to pick up some food I had forgot to bring, intending to press again for the Sirius/guard dog switch on my return. I informed the attendant that I would be back shortly; I returned at four minutes past the closing time of 5 O'clock, to be ignored by a car leaving the premises and confronted by a locked, deserted shed. I returned there early this morning, resolved to rescue the dogs from a totally unacceptable and traumatic situation. The guard dog's pen was empty (unless it was out the back in the free run area) and the attendant, again in an aggressive and impatient manner, dishonestly denied that I had requested the Sirius/guard dog switch. I will never go near that place again; their attitude towards both pets and owners is deplorable. They deserve zero stars, I gave 1 for clarity."

"Dropped our little guy off for a weekend a while back as a bit of a test run for a 2 week stay. Test run went fine and when we dropped him off for his 2 week visit we could barely get a goodbye cuddle as he was that keen to go anywhere that Clint (co owner) went. Picked him up today and he’s happy and very healthy, he’s made friends with a couple of other dogs and his eye drops have been administered as required. Clint & Rachael and the team couldn’t be better. As soon as you drive down the driveway you get the impression that the place is good as the whole property (not just the kennel) is clearly maintained very well. The facilities are excellent and very clean and I’m very confident we can leave our little man with them and he’ll get well looked after.. Thanks guys!"

"I wouldn't trust my pet with any other business. The staff are friendly, easy going people who take amazing care of my boy. My boy is there every week at doggy daycare and when I go away he is there for boarding. The facility is exceptionally clean and well taken care of. Lots of grass and play areas. I use the shuttle service provided and as you can see on Facebook, my boy loves the ride! I would highly recommend to anyone looking for somewhere for doggy daycare or boarding to consider giving them a go, you won't be disappointed."