Kitchen Shack

"Walked into kitchen shack, wanting a quote to renovate our kitchen. Met by a rude older lady, who first off said oh you need an appointment. Mind you not one person is in the store. Ok that’s fine. Second thing I’m told is oh it’s a 7 week minimum wait for any kitchen. Before I have even told her what I’m looking for. Third is oh we’re not the company for you to help as we don’t have cabinets without handles…. Mind you right behind me was cupboards without handles. I’m not sure why you wouldn’t want business? Would you manager be ok with that? To lose sales because you’re clearly too busy doing nothing at the back. Absolutely the worst service I have ever received. If you don’t like your job or it’s too hard please do everyone a favour and quit and get someone who’s actually good at sales"

"We had a great experience with Kitchen Shack right from the beginning of our enquiry. Mary, the Designer, was very helpful, knowledgeable and professional. She provided us with all the information and updates along the way, the whole process was clearly communicated. Our kitchen cabinets were delivered and installed on time. We are very satisfied with the quality and the service the company provided to us."

"Stoke of luck and brilliant results! Heard about the Kitchen Shack from our builder who recommended them from another project. After getting quotes from other kitchen suppliers ranging from $15k+, the KS was by far the best! The quality of their product is fantastic (Laminex & Hettich). Pricing was very competitive. But the best part was meeting Nita & Matt. From the initial consultation with Nita, she got exactly what I was after, was able to interpret it and deliver the look I was going for. She has a great eye for design and also the knowledge of 'working kitchens'. Not to mention being able to work with me on the adjusting it to meet the 'budget' side of things. At no point was it ever 'too hard' or difficult to work with Nita on getting the best outcome for our 'Dream Kitchen'. Then came Matt. He knew exactly how to read the space, measure it to make sure everything would fit perfectly and installed without any issues. Brilliant work! He knew exactly where the electrical should go for the balance and functionality of the space and was able to get a custom piece for a tricky spot made to fit that space. Best tip - go see them BEFORE you start building to save yourself $$$ and heartaches. You'll get a real sense on what can be achieved and adjust your plans to get the best value for what you're planning. I will definingly be using them again for other projects in the future. Thanks heaps Nita, Matt & Kitchen Shack!"

"Thank you Kitchen Shack Preston. Mary was amazing, assisting us to realize our dream kitchen. Nothing was too much trouble, and after only one visit with Mary in the showroom, we were locked down and the design process had to be completed virtually. The install team - Matt and Luke, Sparky Gerrard and Plumbers Rowan and Riley were so professional and accommodating - nothing was too much effort or trouble. All the guys arrived on time - no chasing was required. Really great communication. One slight hiccup with a cabinet was dealt with professionally and quickly. Mary went the extra mile for me - even dealing with this on her day off. The finished product is as promised and on budget and we are extremely happy. Highly recommend."

"Thank you Mary and Sue for your great advice. Although they were fully booked, they answered all my questions and explained everything. You've left a genuine postive experience that I would highly recommend to others. I also like the fact that they were very vivid safe, with hand sanitiser and logbook upon entry."