Plush Preston

"Very happy with the recliner I ordered. Ordered in December and arrived in 3 months. Hatem gave us an excellent service to choose, order and with the delivery."

"My experience with Plush was thoroughly disappointing. Their prices were already exorbitant, and to make matters worse, the delivery is taking two long months. During this wait, I discovered a significant price drop for the item I purchased on their own website. However, when I asked for a price adjustment, they flatly refused, commenting "There's nothing we can do." This lack of consideration for their customers and their own pricing discrepancies left me feeling undervalued. I cannot recommend Plush to others based on these issues especially when competitors offer price guarantees to their customer while orders are in prolonged delivery stages. The combination of high prices, excessively lengthy delivery, and an unaccommodating pricing policy made this a regrettable shopping experience that I would not advise to anyone. On top of their expensive pricing be prepared to pay a surcharge on top of all their other fees aswell. This business is a joke."

"The staff need to undertake customer service training. No customer service skills what so ever. Spoke to us in such a rude manner, more than once talking down to us and sniggering. In all honesty surprised these staff members actually have jobs."

"Disgraced at customer service and rude sales people. For the price you’re paying at Plush I’d expect a little more assistance. Went in a few weeks ago and liked a couch but the experience was less than pleasant. We had to hunt sales people down yet the store was EMPTY. We asked ONE question and were brushed off. So we left. Decided the couch was something we wanted to purchase regardless and gave them another try. Only to be approached (a better start than last time) and again we had one question on fabric and we were torn between their couch and another couch elsewhere and the response was snide remarks about going elsewhere where it would be more suitable for us!! Nope no way would I give them my business. You just sold us on another couch elsewhere . Great work."

"This is what I got delivered after waiting over 4 months and nearly $6 thousand later. Leather is damaged in three separate sections, plus they delivered the left sided and not right sided lounger as ordered. Wrap protective packing removed and found the leather like this. Could have cried so disapointed"