Reliance Real Estate Melton High Street, Melton West, Victoria 3337

"Bought a house through Reliance Melton 9 months ago, communication and everything else was perfect until the settlement day! The previous owners moved out the DAY OF SETTLEMENT and left the house in unacceptable condition (thongs left at the front door as well as door mat, shower utilities left in bathrooms and multiple fixtures were loose including lights above kitchen and all bathroom toilet paper / towel racks). The two agents responsible for selling the house should have made sure all these things were reprimanded before handover and the worst part is we were missing several keys including the FRONT SECURITY DOOR. When I called to address the issue with the keys I was told they would call the owners and the owners stated they had been lost, I was then told to get a locksmith and pay money out of my own pocket to fix an issue which should've been resolved prior to handover. Once the house was sold they had no interest in returning calls, I guess they already made their money..... Kinda disappointing after spending over half a million dollars on a house."

"I won't even give single star rating, very bad service in rental department. Nitesh Rana ; Ashlee Sciberras ; Sanchit Walia ; Sunil Kumar. My IP property coming for renewal and tenant is reminding me that there is no communication from agent to renew the property. Also, after reminding agent nothing is happening. After tenant moved out, my property is vacant for month and after that Reliance is asking to reduce the rent, what a joke? Nitesh is worst property manager i came across, i ask them to change him but they didn't, Nitesh never replies to phone call, neither gives update. I have escalated this matter all the way to Sanchit and Sunit, they are not bothered at all and nothing happen. I went with another agency and they were able to find tenant even with higher rent. I will never do business with them, also Nitesh is worst in customer service."

"I’m not sure how they received more than 4 stars. They are the biggest scam!! I have lost thousands of dollars because of their poor service and Knowledge. Manager doesn’t do anything because they all protect each other so you feel hopeless. I am a landlord i leased my house with them and on the exact two occasions they gave me tenants with no proper background check. In the end this has lead my property to be abandoned and my insurance company didn’t cover me because my “agent” didn’t notify me the tenant didn’t renew the contract and of course I wasn’t aware of this. Which means I am not eligible to file a claim for over 6 months for lost of income. Please stay away and avoid them at any costs!! Daisy Singh who managed my property ( DO NOT go there ) she doesn’t know anything about real estate or the law itself. Don’t ever trust them!! Please do your research before you go in business with them. Biggest scam"

"My experience with reliance real estate is wonderful. Daisy is a great person . She is very skilled and helpful. She is very responsive to calls and msgs . Highly recommended. ll use their services again for my future projects."

"My partner and I had the pleasure of having , Daisy as our property manager. She was always fantastic to deal with, always responded to texts or emails. We were always very happy well looked after tenants when we were under her."