Sofitel Melbourne on Collins

"Absolutely superb experience, couldn't have been any better. I really have to give credit to the management, this hotel is run fantastically, really professional and everything on point. The location, room and property are absolutely stunning. The views are just amazing. Noel and Alice were incredibly friendly during service at breakfast and set the day up beautifully with their warmth and efficiency. I've been back now for a 2nd time and will certainly return in the future."

"Lovely stay. The staff were friendly and attentive but weren't over-the-top with formality, which always makes me feel uncomfortable at upscale hotels. I stayed in one of the club rooms on the 49th floor, views were amazing and the bed was super comfy. I had afternoon tea, canapes, and breakfast in the club lounge, which was well worth it as i didnt need to dine out during my stay, but I don't eat much so this may not be worthwhile for others. The staff there always double-checked my dietary requirements, which was appreciated, and the food was very good. I'm very much looking forward to my next stay."

"Stayed at the Sofitel on Collins for a weekend getaway. The rooms were nice and clean. The customer service and welcome were great. The breakfast buffet had limited selection, however is above average for Australian hotel standards (standard American and Continental) plus a large variety of smoothies and other fruit/vegetable mixes. As limited as the selection was, it was done perfectly. Service was very attentive and we were asked for drinks upon sitting down which was great. It’s definitely worthwhile being an Accor plus member as you get up to 50% off your bill (so for a couple, instead of paying $100 for breakfast we only paid $50). Asked for a late checkout and on that day we were given a generous checkout time. A couple of things which could be improved on. The lifts from the higher levels tend to stop at every floor so we would need to stop at pretty much every floor before it got to the restaurant or lobby (maybe configure the lifts so that more are running during peak times?). Also, there is a weird popcorn/fart smell that is constantly lingering throughout the lifts and floors. Not sure if that is an intentional fragrance, however it did not smell opulent (maybe a fresh floral fragrance would be better suited)? Apart from that, this hotel is amazing and I would definitely recommend it."

"Stayed her for a special occasion. The sofitel decorated the room beautifully to our surprise and we had an exceptional view. Staff were super courteous. Both the restaurant AND the bar surprised us with a little plate of deserts, knowing it was a special night which felt great. HIGHLY recommend the buffet breakfast - the French know their pastries!!! The only tiny thing I would recommend is better communication between reception and the restaurant as a dinner reservation went missing. They still fit us in, though, which was incredible."

"Cannot recommend more highly. Fabulous location. After initially having a bathroom issue we were moved to another room. I cannot thank Marie at Reception enough for the compassionate and caring way she handled this situation. We loved the room she organized for us and the bottle of champagne that was waiting for us. A perfect 2 days and the best memory for my sister and myself. Thank you Marie ❤️"