C. Wallis & Son Chemists 436 Toorak Road, Toorak, Victoria 3142

"My friend Carmen told me about how great this pharmacy is and I’ve been in with her a couple of times. You can really see they care about their customers the banter they have with Carms is nice as she can sometimes be on her back in her lounge or MRI sobbing so I think they don’t realise a smile and chat helps her forget that side of pain. I saw how they knew a lot of people by name and would greet them too in that short space of time. Now that I’m moving to Toorak permanently I will be advising people to come here simply to get that service you don’t find in many places these days. It’s a shame there is negative comments about this chemist all by uneducated people who just want to have a sook. The only negative thing I would say is the staffs new blue tops are cheap looking and don’t seem to fit right - white and grey coloured would have looked much nicer. I’m just being a “can’t snap the mouth up” artist I guess you would feel the same about Frances Bacon’s paintings as I do with the blue tops."

"Pretty expensive, sells for almost private prescription price for a medication supposedly at PBS concession price. The staff are anti-maskers and wear their mask consistently around their chins which you can see from other reviews. This is also something the owner is aware of and allows to continue to happen illegally"

"I adore the pharmacists here-they are absolute angels and even my GP is converted and said she will refer patients to them. Being in the medical field I also will “encourage” people to go there. The rest of the staff I adore as well - they remember who you are and very friendly! The prices are a bit higher than say your chemist warehouse but what is a couple of dollars when you can go somewhere where you feel like they genuinely care. Rebecca (pharmacist) actually was the catalyst for me changing my medication regime and I owe a lot to her. Any negative feedback you read are most likely from Toorak “Karen’s” who have too much time on their hands."

"Fantastic pharmacy! I have been going here for years now since I moved close by. All the staff are friendly and knowledgeable whether it be for my medications or their amazing selection of skin care and make up. Also it is hands down the best last minute gift store when you forget you have a birthday to attend. They have beautiful products, perfumes and essentials."

"Came in at about 6.30-7 on a weeknight to help my Grandmother source medical equipment.. Usually wouldn't have a problem over simple mistakes and late night-rushes by staff but this was not acceptable at all. Was misled over price, patronised and gossiped about vocally to other staff. One of the staff members was so rude, she vocally complained to other staff about how much of an imposition we were being, the other staff looked visibly embarrassed, she then continued to push-back in assembling a medical device for my Grandmother (which took only a few seconds once she stopped complaining about how she couldn't help us). I appreciate that this chemist charges a premium over the newer discount pharmacies on the basis of 'customer service', however I can well and truely say I have never experienced such poor customer service. In response to the owner: this incident occurred last Wednesday, July 31st."