Ramsay Pharmacy Balaclava

"The young female assistant is very helpful. I had my best experience in Ramsay pharmacy Balaclava. Will come back and spend more money to get such a good service."

"I went to buy some Rapid test. I did one and I went to see the result on the box and I realised the box has an error ( photo). I went to another pharmacy to buy more. I went back the Ramsay Pharmacy for a refund as the product is not correct and they told me they couldn't as I have open the product. I Show them the box and that I needed to buy more and they said it was not their problem. I asked for the manager but she is in maternity leave the the other manager was on leave. How come a Pharmacy doesn't have anyone responsable??? Anyway, thank you there is a Chemist Warehouse next door."

"Whenever people ask why I travel over 90 minutes from Avondale Heights to Balaclava for a particular pharmacy I tell them the same thing.. For over a decade I've had an ongoing relationship with the people at Ramsay and for a decade they have always been considerate, compassionate and genuinely caring. They have fought for me when no one else would, listened when no one else would and dealt with me with an acute understanding when no one else would. Selflessly going above and beyond for me on more occasions than I can even recall. Their professionalism is only eclipsed by their genuine empathy, consideration and trust. I was lucky to find a place where there's no judgement or discrimination. Where people will happily stop, talk and check up on you at random down the street or in a cafe etc.. Out of a genuine rapport.. Nothing else. SO!.. I tell people that ask '90 minutes is a small price to pay for my chemist and I've no intention of looking anywhere else why time soon.' Staff feel more like friends than staff and in turn the place feels friendly not cold and clinical as you come to expect from the majority of other chemists... Thank you."

"Probably the least personable pharmacy I have ever been to. When I walked in I couldn't see any staff anywhere, but a chemist assistance did appear from out the back shortly after I walked in. I went in knowing they might not have the prescription I needed as I'd already been to two different chemist who were also out of stock. The chemist assistant took my script to the pharmacist and I heard him crossly say to her they didn't have it and that they'd been out of stock for months. The pharmacist made no attempt to talk to me himself. Then the script was simply handed back to me script and said the chemists assistant said they didn't have it (made not attempt to relay the information the pharmacist had given her). Made no attempt to let me know it had been out of stock for months, no assistance or suggestions. I'm independent enough to sort it out myself and I have since been able to get it elsewhere, literally the next day (so much for it being out of stock for months). My concern is for more vulnerable people who might be a bit lost of told their medication is unavailable. I do not recommend this pharmacy."