Bunratty Castle Hotel, BW Signature Collection , Bunratty, County Clare V95 DW9N

"Our visit was on Halloween, there was a wonderful holiday atmosphere here, we really liked it!"

"Giving this hotel 1 star as there is no option for 0 stars!!! Shocked and utterly appalled by the experience we had at your hotel. From the moment we arrived it was nothing but unpleasant. When we went to check in at 5pm we were told that our room was not ready – even though the booking confirmation advised that it would be ready from 3pm. This was only the start of the problems. When we were eventually allowed to check-in once we got to the room there was still someone hoovering the room and made no apology to us and was very rude about the whole thing. The lock in the door was faulty – needed to be banged hard to close, but we were going to get over that. We went for dinner in the restaurant and the reception hadn’t advised them that we were booked in which made it very awkward for everyone as we were left in limbo. The waitress was also very rude to us. There was a very 'clinical' and cold atmosphere in the restaurant, not a pleasant experience at all. Two of the three main courses were cold and had to be sent back. We had had enough at this stage so I requested to speak to a manager. She made a note of the faults and asked if we wished to change rooms. Would you actually believe that the second room was worse than the first, you couldn’t make it up! The toilet in the second room wouldn’t flush and there were blood stains on the side of the bed. We were utterly sickened. At this stage we were three hours into our holiday and to say we were at boiling point would be an understatement. We decided we had enough and requested a refund as we weren’t going to put up with anymore. We didn’t end up actually staying in the hotel that night as we dread to think what else could go wrong. Avoid, avoid, avoid!!"

"Not great experience, we had no extractor fan in the bathroom..the window had cobwebs on them which meant the room had not been aired between guests. The beds comfy but a good bit of noise at night people banging doors and a fire alarm went off ..the staff were friendly and did apologies for the fire alarm. The swimming pool was too busy for the covid times we are in. I'm not sure if I would stay again."

"Lovely room and spacious bed, the area around is wonderful and quiet and i honestly couldn’t recommend the Folk park and castle enough! However, the food for breakfast and dinner was a real let down. For a four star hotel there was a lack of quality, imagination and love. The pear and walnut salad was shop bought mixed salad, tinned pears a spattering of walnuts, old dry carrot and drowned in vinegar. The coffee was instant and weak in flavor. With such an idyllic location, friendly staff and a nice interior atmosphere it’s a shame that there’s not a little more consideration extended to the food."

"The hotel itself is great. Classic charm and a nice lobby. Rooms themselves are spacious. Some of the furniture is old but that was okay to me. Beds were comfortable enough to get a good nights sleep. However, the service is not good at all. You want additional towels? Sure thing, but they never come. You need a cot? You get two pillows on wheels. They did give us robes which were nice, but they take them to wash and only sometimes replace them. Overall, the stay was okay but there are better hotels in the area I think. Only reason we stayed here is we wanted a spa on site."