Boots 19-29 Above Bar Street, Southampton SO14 7DX

"Been ordering the same item from here for 8 years, some staff helpful but mostly rude!I Went in to order my tablets and they told me I couldn't order them in store so I phoned and they said I have to order when the pharmacist is there so again couldn't take my order. Ring back the next day and they take the order WITHOUT the pharmacist there. Need to work on their customer service skills!"

"All types of skin care, body care, hair care available here. This is actually a pharmacy but I often come here for the above mentioned products that I don't find properly in supermarket. I can find any specific brand that I'm looking for in here. It's a big store as well."

"Been into store today to collect a prescription and I was shocked at how cold the store is!! Not sure how Boots management expect their staff to work in such appalling conditions. The staff must be freezing especially near the main doors at the front of the store where the self service checkouts are."

"I've been going to this boots for years and have never had any problems. Until a few a months ago. Firstly the staff on the pharmacy counter really need to work on their customer service. I go monthly to collect my prescription and since a few months ago I've had to wait around 15-20 mins to be served. I wouldn't mind but when there is 4 of them at a time stood behind the counter talking or trying to hide out of the way to avoid customers then it gets my back up a bit. Especially where I have a toddler with me who I'm trying to entertain whilst waiting. The staff don't even say to you "I'm just sorting an order I'll be with you soon" they just ignore you and when there's 4 in the queue waiting it's really poor service. Since you've moved to the self service checkouts (which I have no problem with using, at times it's easier to do it myself then waiting for your staff to put things through the till) the staff member looking after the self checkouts are in a daze and not looking out to see if security tags and that need taking off. One of my item had a security tag on it and my till flashed it I waited patiently but the lady was just staring outside I had to call her over to take the tag off which she did and then went back to staring outside I had to call her over again because she needed to verify the age for the item. It's a shame because I spend a lot of money here but it is pushing me away and not wanting to spend my money anymore"