Regents Park Pharmacy 61 Regents Park Road, Southampton SO15 8PF

"Brilliant Chemist's, staff very friendly knowledgeable and helpful. Before using this one, regularly tried other big brand Chemist's in Lordshill and Coxford, who were both appalling. It was really nice to find a place that practices excellent customer service. Yesterday I vented my frustration about the failings over the level of service you now get when you try and collect a prescription, the disorganisation and the lack of customer service. Then last night I realised that those now in control are probably trying to do there best, but are running around at a 100miles an hour, trying to get there head around stuff. The stuff that's important and the stuff that isn't. They need to know that they need to step back, and take a look. From experience of providing a service you can never please 100% of people all of the time, something I should have remembered as that's what I do in my job every day, provide a service. Unfortunately there is no improvement, raised a couple of prescriptions via my GP. 2nd one was filled before the 1st one. Talking to other patients, they have similar if not worse issues. Much improved service, especially with the text when ready notification, also it seams a lot more organized. Unfortunately I it seams I spoke to soon, text service has totally failed. Had an urgent medical requirement which required an urgent prescription. Phoned and told them the prescription was on its way, they checked there system and it was prescribed in 10 minutes. Plus from my last entry the text notification service has also improved to where it was before."

"After a difficult transition period excellent service has resumed. Always friendly helpful and courteous service. I would recommend this pharmacy without hesitation."

"This was the pharmacy of my childhood and still used by my elderly mother. Staff have always been lovely there, and it has always felt very personal in a threatening clinical world. However, I notice that the management has changed and I fear for the lovely old, elegant wooden cabinets that have always graced the place. If the new manager rips those out and replaces them with trendy clinical shopfitting, it will be like the ravens leaving the tower. Please preserve them - it's so refreshing to find a place with some character and warmth!"

"The best Pharmacy I have ever used by far, I have never had one error and the staff are lovely. The fastest prescription I ever had issued was literally 30 seconds. And it was 100% correct and double checked by the Pharmacist. Boots and Lloyds hang your heads in shame."

"Always prompt service. Quick to deal with any issues. Uses electronic prescriptions so Doctors surgery can send prescription direct for you to pick up and they have the medication together waiting for you. Sales assistants are always polite and friendly. The chemist is also available for consultations in a private room. Lovely local chemist, and I have been loyal customer for 15 years because of the good service and friendly staff."