Hilton Garden Inn Stoke on Trent Potteries Way, Hanley, Stoke-on-trent ST1 4QA

"Was generally very impressed with my stay here. The receptionist was very friendly and helpful, although the queue was a little longer than I would have liked but we were all done in less than 10 minutes. Once in the room though, it was very nice, everything was exceptionally clean and looked brand new. There were lots of useful USB sockets in the room for charging devices and the furniture looked quite cool and gave the room a "loft living" feel. I know a colleague of mine didn't like the open wardrobe, but I liked it. The bathroom was relatively large and was restocked daily with toiletries and towels although the shower wasn't hot enough or powerful enough for my liking. The parking situation was slightly strange. Instead of being next to the hotel, the car park was across the street, but to get to it you had to take a 0.5 mile detour round a roundabout and down some side streets. The bar area was very nice, it was stocked with a good selection of quality beers and had lots of nice comfy lounge furniture to relax on after a long day of meetings. Breakfast was nice and the selection was good and seemed fresh. The waffle maker was a highlight of the stay and was very easy to use (and despite what another reviewer said there was clear instructions next to the machine) and waffles with bacon and fried egg was a breakfast staple during my stay. The only real downside was the dinner, which whilst being cooked and presented well, took an absolute age to deliver. We had dinner in the hotel 4 days running and not once did I get dinner in less than 45 minutes after ordering. It wasn't enough really to take away from the other good points of the stay but it's probably something that is easy to fix to get better reviews."

"Very good facilities and very clean. Breakfast is good. There is room for improvement in the meals/ food offered at the restaurant (main reason for 4 stars), given the high standards of the hotel. Parking is slightly tricky to find at first, but convenient, actually opposite the hotel, once you spot it. In total, very satisfied and one of the best hotels in the area."

"Excellent hotel for quick stay. Nice, clean rooms. Mo and the night duty front desk staff were amazing! They helped out with a smile even though it was very late. When I came down at 5am they were again more then happy to help! Big thanks to Mo! My different time zone meetings went well because of him!"

"Comfortable modern hotel. Good restraint. The ribs were excellent. To issues;(1) parking - difficult to find and not convenient to hotel arrival/departure - vehicle space even for first check in is not readily available- hope the new garage across the street will improve the situation when complete, and, (2) there was NO desk in my room. There was no effective way to work in the room. Very disappointing for a business oriented hotel. Otherwise a stay."