The Crown Hotel 545 King Street, Longton, Stoke-on-trent ST3 1HD

"Wow where do I start what an absolute god forsaken hotel it's like crack head central! The staff are rude and deserve a slap the rooms are horrendous DO NOT I REPEAT DO NOT BOOK THIS PLACE You'd be honestly better going to go outdoors and buying a tent and sleeping bag! The pvc windows are held shut with normal door brackets the rooms break every single health and safety law there is! My loft hatch was opened during my stay And there is drill holes in the ceiling in the bathrooms so I dread to think who's been filmed!! AVOID THIS HOTEL AT ALL COSTS I FOR ONE WILL BE REPORTING THIS HOTEL AND EVERY ASPECT OF IT!!! DISCUSTING!!!!!!!!!"

"The rooms are functional and clean but have no wifi which in this day and age is just plain odd. There is wifi in public areas that can be used. Hot water is hot and decent pressure for a good shower. Tea and coffee making facilities and are replaced each day. The staff were very helpful and advised me of different places to obtain food late at night upon check-in and breakfast the following day. Checked with me to make sure everything was OK the following day. Location is absolutely fine but it is next to a busy junction and the noise travels. Great walking distance to a local centre with an array of shops. Taxi's are eaay to arrange and the hotel is easy to find."

"Worst night in my life. My bed made me feel like I was sleeping on a battlefield (at least I had one, my friend had to sleep on the floor as they put the wrong number of beds on the reservation), the door handles and towel holders stay in your hand when you use them. No hot water in the shower nor in the tap, the wall paint was all over the floor as well. Keep your money and go sleep in a field, you'll be more comfortable and you'll at least have a great view."

"An outrageous experience! I booked this hotel for 5 people and because of a "bug" we had two rooms for two... No hot water, springs as a bed, no heating. If I come back to this hotel I will sleep in the toilets, my night will be better."

"Dont go, 1 star because i cant put less. When we arrived they told us that they had a « bug » in our reservation we had only 4 beds instead of 5. We made our check in at 10 pm and they seemed to know the issues before we get in (they obviously didnt tell anything before). They managed to find (after we asked )a mattress that we put on the ground since they couldnt change our room (was full). We had no hot watter, everything was falling appart. Would rather sleep in my car if i knew what was going to happen…"