Holiday Inn Express Stoke on Trent, an IHG Hotel Stanley Matthews Way, Stoke-on-trent ST4 4EG

"The staff were very friendly but that's about it. The car park was £10 for the night to start off with. When I got in the room, it was absolutely freezing and remained so after several hours with the heating on maximum. It was through an air vent and no heat seemed to be coming out at all. After a while trying to do some work, I decided to give in and just go to bed to try warm up a bit. The bathroom was okay but nothing special. The breakfast in the morning was not great, with dry bacon and sausages which were not nice at all. I regularly travel to the area on business but won't be staying at this hotel again."

"A decent budget hotel that was clean and had a good breakfast (included in our room rate). The staff were all lovely. Great location to go to Alton Towers. We had a family room which was smaller than expected and I'm glad we were only staying for one night as it would have been uncomfortable for longer."

"Cleanliness of room was good, not exceptional. Decent room space. Comfortable bed. Amazing shower. Breakfast options were extensive, but all were cooked well and enjoyed by the whole family, whether it was the continental breakfast or the hot English style breakfast. Only criticism was we had asked for an adjoining 'Jack n Jill' bedrooms. Which we advised they had, however the reality was rooms next to each other."

"The hotel was OK clean and comfortable. Its not the greatest hotel I have stopped in but certainly not the worst. It serves a purpose for an overnight stay but I would not want to stop at this hotel any longer than a 1 or 2 night stay. The best part of my stay was the buffet breakfast served in the morning. I would give the breakfast 4 stars ⭐ a good choice of both full English and continental. All food was hot and very nice with a great flavoured sausages that they were serving. I paid £120.00 for my one night stay but this was Saturday which is normally more expensive than other nights of the week. I would say that it's not worth paying £120.00 for this kind of room and hotel. I would be looking at spending around £80.00 normally for this grade of hotel and room. Kind regards Jonathan Ratcliff"

"Overall, the staff were very pleasant. Unfortunately, the children being allowed to run riot meant two nights if no sleep. When children are in rooms unsupervised, then this is inevitable. Given the Hotels staff threats to evict if it continued fell in deaf ears, and not a lot they can do if the Hotel policy is to allow large family groups of children to stay in rooms unsupervised. The breakfast is very basic, very little choice. One type of sausage, one type of egg, no veg or vegan alternative. Lots of cheap cereal, very cheap orange or apple juice and probably the worst coffee I have had for a very long time. The room was OK. Bins hadn't been emptied from the previous guest, the spare towels had been used and refolded, the bed was old and uncomfortable. The bathroom door didn't fit, and jammed, withe the lock inside falling off. The interconnected door was loose and banging all night, and the very bright emergency green light above the entrance meant it was never dark enough to relax. Not a place I would recommend or stay in again,. Given the price, I expected a much higher quality."