WHSmith 73-75 New George Street, Plymouth PL1 1RP

"This is a large 2 storey store with loads of choice. The store was well stocked and the staff were really helpful when I couldn't find what I was looking for."

"One of the worst stores in plymouth. Tired dated dirty and overpriced with long waits. Never enough staff there are those that are are totally miserable. Avoid."

"This particular branch is tired looking and not very well laid out. Some staff members are lethargic and you get the feeling they are not enjoying working there. The staff are few and far between. I waited to be served upstairs but realised the non manned pay desk was just that even though a member of staff walked past and carried on around the corner. I did ask if she could serve me but I was ignored. I went downstairs, joined the queue and was served by a very pleasant lady. Whilst in the queue a customer was very vocally storming out as she couldn't find anyone to help her find something. Oh dear, not just me then! I think the Post Office located on the first floor keeps the shop going though difficult to access for older, disabled and parents/carers with prams."

"The worst post office ! During Christmas one of the incompetent women on the counter wouldn't let me post a tea towel and dress she said you're not allowed to post clothing items abroad. God knows where she made up that one, but it left me frustrated. I don't know what she based this off, the way I look or whatever... another time I asked for pen as I had missed out some details on my package and was told I'd need to purchase a £10 pen and they don't lend anything. And fast forward today early morning, only one person at the counter, she spent an eternity with each person chatting away useless things and taking up everyone's time in the queue. Some people have lives and proper jobs, someone got heated in the crowd and told her to hurry up and where were her colleagues, she said they were all on their breaks. In what world do people have the privilege of taking a break at 9am and Peak hour of the day??? When it was my turn at the counter she proceeded to excessively question me for a small letter being sent inland. No one has time for this nonsense, its a shame its the only post office in the city but this place needs to shut down."

"The WHSmith and Beureu de change staff are always super friendly. There's a lady at the Post Office counter whose sole purpose in life is to be as unhelpful, unfriendly and as rude as she can possibly be; however, the other lady and the guy are superb every time. The machines are also handy if in a rush."