Liane Hanks Residential Lettings 28 Moorland Road, Avon, Bath BA2 3PW

"Renting with Liane Hanks, you can expect to be told that 'slugs crawling around on the floor is normal' when moving into the property, but have 100s of pounds deducted from your deposit for professional cleaning at the end of your tenancy. It is also standard practice for them to use your house as a dumping ground for building materials for weeks at a time, board off rooms in your house which were included in the original tour and leave you with scolding hot showers for weeks until they can find substandard contractors. They are perfectly nice people when you talk to them in the shop, but fail to deliver a good standard of living for tenants."

"Under a façade of professionalism and politeness, this Liane Hanks Letting Agency is full of issues and bad morals. If you have any self respect as a tenant or respect for your tenants as a landlord, please do not use this letting agency. From the beginning to the end of my tenancy I had issues with this agency, from not securing my deposit to not addressing maintenance issues, and failing to notify before visits. You are not treated with any respect and there are serious failing of internal communications within the agency. I was in direct communication with the landlords during my time who were great, but it became apparent very quickly that information was not being passed on to the landlords by the letting agency, leaving the landlord vulnerable to legal action. Unfortunately there was no way for me to sue the letting agency directly without affecting the landlords so I never did (the landlords were great). Due to my terrible experience with Liane Hanks Letting agency I had discussions with 5 other tenants using the letting agency and all talked of similar experiences to my own. In summary a poor communicator with no moral compass and willing to lie to their clients before admitting fault on their part. I would highly recommend using ANY other agent."

"I have used LHR for over 7 years and have always been delighted with the service I've received at the properties they manage on my behalf. I do understand there can be differences of opinions at times between landlords and tenants as to the qualities of a managing agent; but from my perspective LHR are quick to raise issues with me and together I believe we are quick to resolve them on the tenants behalf. I genuinely feel LHR wish to build long term sustainable relationships with tenants which I am of course very happy to support."

"We have had excellent service from LHR for many years. We are advised as soon as tenants raise a problem. They have a team of tradesmen available to deal quickly with any action required. Inspections are reported to us regularly with supporting photos. We have no hesitation in recommending this polite, friendly property management team to other landlords."

"We have been with Liane Hanks residential for many years. We find all the team very professional, approachable and efficient. We occasionally have had issues that needed special attention and they have always sorted everything quickly and effectively. We always receive a response to requests, communication is excellent. We would definitely recommend them."