Haven Presthaven Holiday Park Shore Road, Gronant, Prestatyn LL19 9TT

"I arrived here, having solid memories of my childhood, and wondering what possibly could have changed over the 20 years since I'd last visited as a young girl with my family. Well, I must admit, I was a little disappointed. Whilst, the caravan we were staying in was spotless and well presented, the entertainment side of things was rather lackluster. And the activities that we did book were canceled at very short notice. The arcades were very VERY basic. I'm talking a couple of 2p machines with rubber ducks and various other equally as dull prizes, a few arcade games that have seen better days, and a few claw machines that had knock off merchandise inside. At the back, hidden out of sight, was a ridiculously overpriced Burger King. £22 for 2 medium meals! I know you're paying for the convenience, but that's insane! The Live Lounge seemed to be completely closed the times we tried to visit. We even asked a member of staff at the reception desk for information on upcoming shows, but she sort of shrugged her shoulders and told us she didn't know what to say. The park itself looked like it hadn't seen a lick of paint since 2005. Although nostalgic, it really ought to be brought into the 21st century. Presthaven Sands: Thank you for the memories, but perhaps this is one visit, I shouldn't have wasted the 5 hour journey on!"

"We booked a weekend away to celebrate a birthday with our parents on the touring pitches. Due to the weather, our elderly parents cancelled, but having seen how far away the touring pitches were, it was definitely for the best. At a good 25-minute walk each way, there is absolutely no way my mum could have walked that distance. I definitely feel that the distance should be made clear when booking. It felt like the touring area was an afterthought, with ALL the facilities in the one area. I am only in my 40s, but as I suffer from severe low iron levels, I must admit the enjoyment was lost. So much in fact we left a day early. The toilets in the entertainment area had no running water for washing hands ( are you even allowed to operate with this situation?) Activities were cancelled without notification...thankfully, we were already in the Activities zone and hadn't walked a 50-minute round trip for nothing! I feel that this site definitely requires improvement. We have visited many Haven sites before, and this is the only one we would definitely give a miss."

"This holiday village is quite rightly an award winning complex. We enjoyed our time at the Haven Presthaven. The facilities are excellent and the staff all seemed very pleasant and helpful. We travelled in a motorhome and like many use Unfortunately the local bus service is not great so we used taxis. Just a suggestion and not a criticism. Perhaps a call to local bus operators to see if they would consider supporting the village with transport? Well worth a visit."

"The caravan we had was the perfect location and was extremely clean and well kept. We loved it. It was privately owned though so rented through the owner. The playground outside is great, as is the arcade, our little girl loved it. I would say the entertainment rooms and swimming pool area were slightly run down and probably not as clean as I personally would have liked, but we went just after the school holidays so it could have been that there's just not as much staff on. We went for a little break, and our little girl had the best time, which is what it was about to us. I wouldnt be in a rush to go back, however I also wouldn't write off ever going back."

"Had the most amazing time with the children and family. The caravan was lovely and we stayed in the standard caravan. But of a walk to the main places but not too bad. The place as a whole could do with some organisation and more entertainment for children but was good. We will be back next year :)"