The Belgrave Hotel 61 City Road, Chester CH1 3AE

"Received an automatic email yesterday from the hotel through Booking.com informing me that my stay in August has been cancelled. No apology or explanation provided, and 0 communication overall from the hotel even in response to a simple question about check-in times."

"Okay, room we stayed in definitely needs a new mattress. No breakfast available but The Town Crier 100 yards away does a fab breakfast at a reasonable price. Very handy if you're going to a gig at the Live Rooms"

"Very welcoming and friendly staff. The rooms are clean, nicely laid out and warm. Decor & furnishings are very dated, but that doesn't really matter for a practical hotel opposite the station. Excellent value for money. Great location."

"Awful. Where to begin, this place is dated, run down and is not of an acceptable standard in this day and age. Booked a room for myself and was allocated a twin (why not a double? None left most likely, which is tolerable) Ok, beds and mattresses were in poor condition, I've had better nights sleep on a carpeted floor. Bathroom was incredibly small to the point of it being claustrophobic, stench of stagnant water/damp, toilet was very cramped between two walls.. had I've been a larger person it would have been completely unusable. Shower pressure non existent and almost impossible to obtain desired temperature. Television 'taped' to the wall bracket, dirty window frames, carpets need replacing as they are also dated, unclean and just worn out. Room door also had a huge crack in it which didn't seem secure and had a number of bodged repairs to it. Two good points to conclude.. Reasonably priced but this should not be a factor in the minimum standard of quality expected of any hotel. Also good location near train station and amenities. However, I will not be staying here again. Overall, an unacceptable standard, EVEN for the price £30 per night."

"Staff were polite and friendly. Only good thing we can say. Room and Hotel is so dated that £65 is excessive. Drains and pungent smell in bathroom, filthy ceiling fan, tiles loose on bathroom floor. Safety issue open wiring to fire alarm. Toilet flush not working properly. We were on tight schedule to be in town so had no time to be able to get a room change. Paid on arrival so could not negotiate a fair price and no courteous percentage refund was even offered when we left very disappointed with our stay. Glad we didn't book a breakfast £4.50 each. Sorry never had to give anywhere a bad review but this hotel and customer relations was poor."