The Chester Grosvenor Eastgate Street, Chester CH1 1LT

"Our stay at the charming hotel was wonderful, the service was lovely and the original features were charming. However, we did notice that the rooms were a bit tired and in need of some maintenance, specifically loose tiles in the bathroom and a very loud air conditioning system. Despite these issues, we thoroughly enjoyed our stay and found the location to be great. Wonderful breakfast and service at the brasserie. The highlight was the exceptional dinner at The Arkle!"

"The hotel is in a great position. The car park is a multi storey behind the hotel. Bit isn’t free and the hotel rear entrance isn’t clearly marked. It’s on level2A not 2 as described. The room was a disappointment , very tired and dated. Wallpaper was a massive floral design covering every wall. Not nice. Heating was provided by a air conditioning unit which was noisy all night. The bathroom was very old with an old shower curtain and old shower head which couldn’t be adjusted. Breakfast was basic porridge and pastries. Unless you wanted to pay £9.50 for full English. Which was very nice. Staff were nice and polite. But wouldn’t go there again for £234 for one night."

"We booked last minute for our 30th wedding anniversary. Lovely welcome by the staff. The room was very spacious and had everything you need. The reception team had left a chocolate dessert with a ‘happy anniversary’ note - which was a lovely touch. There are extras in the room that you can purchase so ensure you read the card on what is complimentary. Breakfast was very busy. The pastries were delicious. We were given a large pot of tea and coffee with extra hot water. My husband was a bit disappointed with the cooked breakfast as the beans were cold and the sausage was tough but we didn’t complain as we could see the staff were doing all they could to get the food out. Good check out time of 11am. Lovely pleasant staff. I would stay again."

"What a lovely experience today. Not having been for years, I thought I was taking my guests for a Fine Dining lunch only to be gently informed that I was at the wrong Grosvenor. However the charming receptionist checked with their restaurant and then escorted us across as availability was made. The restaurant service was excellent and despite my guests causing confusion with their meal choices, nothing was a problem. No e of this would have happened without ,on arrival, the wonderful porters who were wonderful in sorting out our car parking issues. Thank you so much for making our visit so lovely today."

"My husband and I were gifted a two night stay at the Grosvenor as a wedding present from our parents. It was a complete surprise. When we got to the front desk we were greeted by Kaitlyn who congratulated us and gave us our room details. The hotel was absolutely stunning, the staff were lovely, the food was delicious. We would love to return in the future. Thank you to everyone who looked after us."