Direct Properties 23 Hyde Park Road, Burley, Leeds LS6 1PY

"They act nice when you live in their property but changes once you let them know you are not staying there anymore. I stayed first year with my siblings they decided to take part of our deposit after we renewed the tenancy and they sent us to a diff flat, when the second year ended we decided not to stay there again and they didn’t give all our deposit claiming they used about £350 of our deposit for cleaning when we cleaned that place very well with evidence (pics) before handling over their keys."

"This accomodation offered manageable services: sometimes, they were very slow at attending to complaints, other times, they blatantly ignored it completely. I remember asking them to fix the toilet bulb at my flat, which was very dim. This, they ignored for several days until I came up with the excuse that the current state of the bulb affected my eyes sight negatively. Nevertheless, I must give it to them: whenever they finally attended, they usually tried to do a good job at fixing the problem. Furthermore, they proved themselves to be a dishonest bunch. They always made sure I never owed them rent, yet, when I vacated the property, they refused to return my deposit for about three months (whereas, they promised it would take 10 working days). This was the same experience the tenant before me had, as she received her deposit many months after she had left. All my effort to get my money back was in vain, as they kept coming up with new stories and excuses. Even if their services were manageable, in terms of honesty, they failed."

"The tenancy was fine throughout the year. However, as soon as we tried to claim our deposit back they claimed that it was insufficiently cleaned and tried to charge us hundreds as a cleaning fee despite each of us having pictures of spotless bedrooms. We had to dispute it back and forth for months after our tenancy ended and we were still deducted £180 as a cleaning fee. Looking through the reviews, this has happened a few times with others as well"

"Decent enough agency, they do the maintenance in a timely fashion and hold your packages for you. They are relatively helpful when it comes to questions and concerns. HOWEVER, they love to stab you in the back as soon as you ask for your deposit back. They will attempt everything short of blackmail to hold onto a fraction of your deposit. These guys are deceitful and spineless. They took photos of my flat before my tenancy had ended and used that as evidence to claim it was unclean so they could withhold £240 of deposit money for cleaning. When I asked for proof that they had paid for cleaning they refused to provide it. Unprofessional, conniving and generally spineless conduct. A number of my friends have all had the same experience with these charlatans."