Aston Properties 10 Ash Road, Headingley, Leeds LS6 3JF

"Nothing but great things! I recieved AMAZING customer service from a lady called Gabi, helping me sort out bills independently to find the right price in such a stressful time. She even gave recommendations about the companies she used. I love the property so much I’m staying another year!"

"I’ve rented with many different companies in my life but never have i had such amazing service with Aston Properties. They always deliver amazing service when needed without fail i would highly recommend for anyone looking to rent."

"Don’t expect your deposit back without a fight! Agents also have no regard for the people living there as we got constantly bombarded with viewings pretty much every day, even after stressing concerns in a busy exam period. The office seemed pretty unorganised when handing keys in as they diddn’t even have files knowing who stayed there at the end of the tenancy!"

"Disgusting place, I'd rather live in a cardboard box. House didn't seem too bad, but eventually we got leaks that so far aren't even fixed. Energy meters aren't even registered so we had to cancel our energy company. I eventually left the tenancy and found someone else. This agency gave me (what I thought were correct) documents to state how much deposit the new tenant would pay (200). They then lectured me down the phone stating I should use my common sense to know the deposit is 500, then swore down the phone at me, calling me rude. Additionally to causing so much mental and emotional distress, they took out 1500 pounds out of my account, even though I was no longer in the tenancy, causing me to overdraw by 1100 without an arranged direct debit. I'm also waiting for my deposit now. A warning to students, do not go to these guys, it's profit over people in their mind. Edit- we then asked them why 1600 was taken out of my account, and they gave us a pathetic excuse of "the new tenant was late on rent so we had to get the landlord his money one way or another". Absolutely ridiculous. That amount was 3 months worth of rent"

"I am giving this lettings company a 1 star rating only because I cannot give it a zero. Incompetence almost to the point of negligence is all I can say in summary for this company. For starters, when I originally went for a viewing the person showing me around said that the household was going to be mixed - which turned out to be untrue. They also told me that the house was going to be professionally cleaned before we moved in - this also turned out to be untrue. In fact, cleanliness is so low on their priority list that they don’t provide a vacuum cleaner. Sorry that’s not true, you can borrow there’s if you can book in which is shared with the 10s if not 100s of properties they own/ run. The WiFi also went out of action for a week or so, which as a professional working from home is simply unacceptable. If I am paying a lettings company money for my utilities then I should expect that the WiFi will work. When I told the people at the office this, they said it was an issue with their provider (shouldn’t be my concern), and that working from home is a luxury anyway - as if they think they have any say in how their tenants work. It has been 10 working days since I gave them my bank details for a return of my deposit, and it was naive of me to think that it might have been returned on time. It’s funny, if I was to be late for a payment I’m sure they would have been breathing down my neck for it to be sent immediately, but when I called just then I was advised that the person who can handle returning deposits isn’t in until Monday, which is 4 days from now. (That isn’t the fault of the person on the phone, it is not her fault that the business is managed in this way). Although companies like this are the majority, there are definitely good lettings agents in Leeds, but Aston Properties is not one of them. Avoid at all costs."