Lange's A1 Appliance Servicing 403 Eastbourne Street West, Hastings, Hastings, Hawke's Bay 4122

"Langes A1 Appliance Servicing are always fast, responsive and extremely punctual. We have used them for quite a few years now and have always had amazing service. The technicians are very knowledgeable and can usually diagnose the problem within minutes. They only charge one call out fee for the problem so no matter how many times they have to come back they don't keep charging for it. Most of their prices are quite reasonable and most importantly their service is priceless! I would highly recommend Langes to anyone needing an appliance repaired."

"Useless. They book in 2 weeks time just to take photos on the day of appointment, which would have been already on an email. And they need another 2 weeks to figure out what to do. They are taking on jobs without actual stock for items that might need replacement - very poor planning. They also will not communicate unless asked."

"I hate to be this person I really do. But we do not recommend. Noel leeming organised Langes to come and fix our washing machine. They contacted us promptly to organise a time to visit - they said between 1-5pm I doubled checked it would be this time and stated as I work from home and would move clients in order to be available for them and them to have the use of power (our machine was tripping the power) They turned up at 9:30am during a client, knocked on the front door, I didn’t answer due to being with a client and then the guy is walking around the property out the back and down the side of our house. I excuse myself from my client and go outside he was annoyed because he had called and I didn’t answer. I showed him the machine and said this is what’s happening but you won’t be able to test it here as I need the power …. He took the machine to his workshop for testing.(along with our stacking kit) Sent me a text stating this and then 3 weeks go by and we hear nothing. My husband called multiple times and even popped into their workshop to ask for an update. They still hadn’t looked at the machine - he asked if the clothes that were still in the machine could be removed as they were intimates. The lady said she would call by the end of the day for us to collect. Another week goes by and we hear nothing…. Every time we called or questioned we were told the same thing. They hadn’t looked at it and they would by the end of the day and that we would hear from them to collect our clothes. By the 4th week they finally sent a text to say they have ordered the parts and will organise a time to book it on for the following week…. By this point we had received a replacement machine from Noel leeming which we couldn’t use along with our dryer as Langes had taken the stacking kit. This morning they turned up with our machine unannounced and knocked on the door which I didn’t answer as my son and I are really Ill. They also helped themselves to the back of the property where they see us in the kitchen and start pushing the washing machine through the gate. We understand that things take time and never expected the machine to be fixed instantly but a little communication + sticking to your word never goes astray."

"Awesome people. My first encounter was with the hardcase lady on the phone. She was fantastic. Had a laugh and excellent phone manner. Got my washing machine fixed and the guys that came and done that were awesome. Quick, tidy and very professional."