Black Orchid Collective Studio 9 A Prince Avenue, Mount Maunganui, Bay of Plenty 3116

"I recently had the pleasure of visiting The Black Orchid, and I can confidently say that it was the best hairdressing experience I have had in New Zealand in the past 10 years. This hidden gem of a salon truly deserves recognition for their outstanding service and the exceptional skills of their hairdresser, Rosa. Rosa, the talented hairdresser who attended to me, displayed a remarkable level of professionalism, expertise, and a genuine passion for her craft. Rosa's attention to detail was evident right from the beginning. She took the time to listen attentively to my desired style and preferences, ensuring she understood exactly what I wanted. I was impressed by her honesty and willingness to offer suggestions and advice based on her expertise, which further demonstrated her commitment to providing the best possible results. Even after Rosa had finished the initial cut, she patiently listened to my last-minute requests for adjustments to my haircut. Her willingness to accommodate my preferences without hesitation was a testament to her dedication to customer satisfaction. I must highlight Rosa's remarkable skill in working with bangs/fringe. She transformed my fringe into a work of art, achieving a style that perfectly suited my face shape and features. The precision and attention to detail she displayed during the entire process were truly commendable. If you're in search of a hairdresser who listens, understands, and is genuinely passionate about their craft, I wholeheartedly recommend Rosa at The Black Orchid. Whether you're looking for a subtle trim or a complete transformation, you can trust Rosa to deliver outstanding results that will leave you feeling confident and satisfied. Thank you, Rosa, for your exceptional work!"

"I went in to see Decio for a cut, and walked out feeling a million bucks. He made me feel very welcome and comfortable. His attention to detail is fantastic and he works with love and care. I came in with a boring mop that needed the style fixed, and he worked his magic. My new cut is so fun and he also gave me tips on how to style it. I actually first heard about him through a friend of mine who sees him religiously- Mount Maunganui's most talented hairdresser, I will be back!"

"I had to wait 30 minutes after my booked time for a tattoo. I was told the artist was running late. I was happy to leave and return in another 30 minutes, which I did. I told the receptionist I would be back in 30minutes as this was how long she expected it to take. I returned after 30minutes but no one was manning the desk nor the cafe. I did not want to annoy the hairdresser so waited 5 minutes. After 5 minutes I gave up and left as I was already frustrated it had been an hour. I was told the artist was waiting an hour for me but this was already after the hour I had to wait. I got a call from her but missed it as had to drive back home, 2 hours out of town. I then sent her a message to say I wouldn’t make it back as I had my 13yo daughter with me and she wasn’t feeling well and I didn’t want to have to go back. I put down a deposit of $100 and now cannot get this back only in the form of a voucher. I know this is their policy but it is extremely frustrating when you are looking forward to receive a tattoo, especially after being on a wait list then only to … 1. Not get it due to delays in service 2. Only get your money back in the form of a voucher for the hair salon or cafe. $100 is a lot of money these days and especially as a single parent. Policies like this need to have special considerations."

"I have been to see Veronica twice now, first for a coverup and second for an add on and both times she has been professional and has done amazing high quality tattoos. She gave me some great ideas and we were able to piece together exactly what I was after. Cannot wait to come back for more!!"

"I have had well over 10 tattoos from Ty, she is one of my favorite artists in the country and cant wait to add more to the collection :))"