Allure beauty Salon Bayfair Mall Shop 531 Girven Road, Mount Maunganui, Bay of Plenty 3116

"My first time experience was lovely did henna brows by the store manager and so I was happy to keep going back. However 2nd time I went to do eyelash extensions by the same lady and it was very sore, the pads kept slipping inside my eyes and she kept pulling my skin eyelid with the tweezers. When she finished it was definitely not what I wanted and I was not happy with it and yet she still charged me full price. When I went home an hour later it was irritating my skin and so I was able to get another lady home-based to fix my eyelashes only to find out that Sweta at Allure glued them to my eyelid skin making it very painful and tight basically she did them very wrong and if I had left it my eyes would have been infected. Now I'm not one to complain but this is the worst experience I have had. Not to mention the extensions are not individuals and instead ones that you can get from kmart. I was trying to be nice as possible about my complaint but the staff was very judgemental and rude. They refused to refund me but I argued the customer service being terrible and so the store manager got back to me after speaking with her manager and said would only refund 50% of the cost. I said no way so the only other option was to get another service done of the same value. So I got a Brazilian wax done by another staff there and she did it in a way that she just rushed the service to get rid of me which was also painful. They do not go above and beyond for customers and only do the bear minimum. Very poor and will not go back again. Very rude to deal with after I was not happy with my service and still charging me full price. Highly do not recommend wasting your money at this place. It was a painful experience with a don't care attitude just pay the money. Especially my lashes being pinched everytime I closed my eyes and the lashes clumped together messy. Don't recommend at all and does not deserve a star. Sweta is the manager there and very rude, and my brows were also crooked the second time round and uneven. Was very mad."

"Amazing service!!! Especially Raman!!! She does the best eyebrows. I never even need to check the mirror afterwards, I just KNOW she has me sorted. The whole team here is fantastic! Friendly, kind and genuine. Will never go anywhere else. Thank you!"

"Went and got my eyebrows waxed, shaped and tinted. They look absolutely amazing then I thought about getting my lash extensions done. They were horrible. Messy, sore, painful. They are falling out. Got stabbed in the eye a few times from the tweezers. They are horrible. And charged me $85 for them to turn out like this. Going back tomorrow to make a complaint. I want my money back!!!! Dont go there definitely wouldn't recommend!!"

"SAVE YOUR MONEY! First time coming here for a lash lift today and will be the last! I have had lots of lash lifts before but have never had chemicals in my eye and an unpleasant experience. I’ve also never had my forehead tapped either. She handed me the mirror, and they looked the same and barely even curled! The lady said “don’t touch them and wait 1 day, they will look better tomorrow” , I knew I should have said something because it’s an instant thing, not wait and they suddenly get better?! Went home and very dissatisfied. Overpriced too."

"Don’t go here . THERE USE TO BE A GOOD LADY who did a good job of brow shape and tint , but last few times I have been had different lady’s .. went Sunday for brows and wasn’t 100% happy, Today thought I would try lash lift as it was convenient. Terrible job . Charged me for a tint even tho they say u can’t tint for 48 hours so were kind enough to give me only 15 dollars back . Had lifts before and my eyes look exactly the same as they did when I first woke up this am . Gonna go to a busier place in the future !!!! Also when she was brushing out my lashes jt was rather painful !!!"