Mount Medical Centre 257 Maunganui Road, Mount Maunganui, Bay of Plenty 3116
About the Business
Welcome to Mount Medical Centre, located at 257 Maunganui Road in Mount Maunganui, New Zealand. As a leading establishment in the healthcare industry, we are dedicated to providing excellence in primary healthcare. Our commitment to quality is reflected in our achievement of cornerstone accreditation.
Cornerstone accreditation is a continuous quality improvement program that focuses on the development of managerial, organizational, and clinical systems to enhance the overall quality of care. It demonstrates our dedication to meeting legal and safety standards while continuously improving our services. We are proud to have received recognition from the Royal NZ College of G.P., indicating that our practice is best suited to provide professional healthcare on a continually improving basis.
In light of the ongoing COVID-19 pandemic, we have made changes to our funding for appointments related to infection and assessment. Starting from Monday, 13th February, primary care funding is available for those presenting with symptoms suggestive of COVID-19. We are committed to ensuring the safety and well-being of our patients during these challenging times.
As we transition into the autumn season, we understand that winter illnesses are starting to emerge. To help address any concerns or questions you may have, we have updated our COVID and winter illness frequently asked questions. Stay informed and prepared by visiting our website.
Enrolling at Mount Medical Centre is hassle-free, and we offer a comprehensive range of services for people of all ages. Whether you need general medical consultations, prescriptions, or specialized care, our experienced team is here to assist you. Our doctors are vocationally registered as Fellows of the Royal New Zealand College of General Practitioners, ensuring you receive the highest standard of care. We also serve as an accredited teaching practice, hosting medical and nursing students, as well as GP registrars from the University of Auckland.
To make your experience with us even more convenient, we offer online appointment booking, repeat prescription ordering, and result checking. Additionally, if you have any questions or comments, our reception is just a message away. Please use the form on our webpage to get in touch with us.
Thank you for choosing Mount Medical Centre for your healthcare needs. We look forward to providing you with exceptional care and service.
Location & Phone number
257 Maunganui Road, Mount Maunganui, Bay of Plenty 3116, New Zealand
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"This has been my medical centre for over 30 years and our family has had excellent care !! They have negotiated the changes needed over this period with care and professionalism,. Thanks to James and the team who have given us great service."
"Reception is terribly rude and really need to do a course in customer service. Dr Jordan is amazing but one of the female doctors made me feel extremely judged when I went to speak to her about my mental health and well-being! I will be changing practices asap"
"Why does it come at no surprise that the only negative reviews about Mount Medical is due to their receptionists. It makes absolutely no sense that the Doctors are as wonderful as they are, fronted by rude, abrupt, in-compassionate and careless women. I have been a patient at Mount Medical for many years, as well as my family too! In ringing to make an appointment you are met with hostility and made to feel as if you are wasting their time, in having to answer your queries. Is that not a key responsibility of a receptionist? To deal with enquiries & requests? And in the medical field should there not be some compassion? Some care? Every visit over the last few months I have been made to feel an inconvenience by the reception and the rude entitlement baffles me. My family have since left the practice and I have stuck it out due to my lovely Doctor, Jess Ryan and in knowing when she isn’t available the Doctors I have met are just as great, Tony Farrell is absolutely amazing and the nurses, Hannah Castle and Leone Wiggins have been truly lovely with myself and my children. I feel heartsore in my decision to leave the practice, for all the care, support and reassurance I have received, but I cannot stand for being treated like an inconvenience over and again. These women absolutely need to do better, it takes nothing to be kind, especially in the paid position you are in!"
"I have been going to this doctor'spractice for years, and my family too! The receptionists however, I'm not sure what's happened. I'm reading a few reviews about them and I'm sad to say that I agree. I called today to be transfered to Repeat prescription, I can not recall who answered but she did not sound happy or anything of the sorts. No compassion. Every time I've visited my lovely doctor Gilian, they are very blunt whilst handing me my paper to say I've signed in, just nothing. Very glum environment. Don't seem happy to be there at all!"
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