McDonald's Swansea Wood Street, Swansea, New South Wales 2281

"the joint is run by 14 year olds and they always get ur order wrong, like I feel bad for them bc they’re making like $9 an hour but it’s still a cop out. but slay I guess"

"I’ve never been so disappointed in the service at Swansea Maccas. Now I’ve gotten my fair share from them and never had a fault always been great quality til tonight. Waited 15min they were not busy inside the restaurant, drive thru was your usual medium paced. I saw the food come out under the hot lamp and wait there.. staff helped themself to putting their orders in. Staff got there meals before myself and 2 younger boys who had been waiting 10minutes at this point when the staff waited not even 5minutes.. Maccas staff served a couple who had come after myself and got fresh food whilst mine sat under the heat lamp and waited.. Then another staff was given their meal.. who ordered after myself and someone else. Again truly disappointed. To then finally get my meal and frappe. Which they are lucky it was not melted.. otherwise I would’ve said something more than I did to them tonight. They apologised for the wait. Which was just not good enough honestly. I checked all my food before moving, checking it’s all there and checking its temperature and seeing if my fries were fresh. To which my fries were not. They looked horrible and brown. I could vomit. Staff watched me as I checked everything then checking the status of my frappe. I walked out after saying. This service was not good enough and an apology isn’t good enough. I mentioned I had been waiting and saw my food sit there and wait. I mentioned other people should not come in and get fresh meals whilst others who like me wait 15minutes get poor meals."

"Best McDonalds in Australia! Fast and very friendly drive through. Always polite and efficient. Staff are a credit to the Manager of this one. Thank you!"

"Probably the WORST I’ve been to in a while. Service Quality and Cleanliness has really gone downhill. • Cleanliness: Looked like it hadn’t been swept; the floors had residual food scraps and lots of empty used food packaging on the tables . • Quality: The food order was COLD so rather than complete eating it or re-ordering I just binned it. • Service: The ordering machine malfunctioned or had run out of tickets; the shop person went from jovially bantering with her colleagues to a sour faced grumpy Shrek-like mutant when I had the audacity to address her and pay for my order. Thereafter she went back to her frivolous chattering self with her colleagues. Even in 3rd world and emerging countries the overall service quality and cleanliness is much better. I hope their H.O. at Thornleigh reviews the feedback comments. This franchisee is really missing the standard levels; maybe they’ve just had enough of the retards who they pay to do a good job but in effect are quite useless. The only good thing about this unfortunate experience was it reminds me to avoid McDonalds and to go elsewhere to a small local business owner who cares."

"I’ve seen so many dirty Macca’s over the years, and no, I don’t give them bad reviews, but the Swansea Macca’s is SO CLEAN! I rarely stop for dine in because they are all so grotty and gross. Whoever is running the place today, Monday 9Jan 5pm should get a reward from Macca’s. Seriously, the place is clean, staff smiling, service fast and food is great. Good job guys."