Nick Scali Furniture 120 Wollongong Street, Fyshwick, Australian Capital Territory 2609

"Absolutely useless, called twice to enquire about information about the cables they use in their lounges as ours broke, they told me that it was simply called a cable in their system and could not give me any further info as to Voltage ect. Poor customer service"

"Very bad experience the second time with Nick Scali Canberra. We did not get what we paid for. And they don’t want to talk about it. We got our lounge delivered after 3 months. Not what we expected and one of the recliners was not working. Very poor customer service. We wanted what was displayed on the floor and paid the price displayed but got much smaller lounge without the corner part. And we are told this is what we ordered. Why would we pay the price of a much bigger corner lounge with 5-6 seats for a 3-4 seater one. And they never returned my call when I wanted to complain. It was a big disappointment buying from Nick Scali. We will never go back again."

"Update April 2023: Providing a further update to warn others to never shop at this store. I rarely post reviews, but felt compelled to warn others to avoid using Nick Scali Canberra given the incredibly poor service I have received. A longer outline of the original issue is provided below, however the short version is that I purchased a new queen bed frame that was delivered with a broken leg. Despite advising NS within 24 hours of the broken part (complete with photos), they then took more than 2 months to arrange a time to send a service person out. That service person showed up with no knowledge of our issue, and no replacement part (though was nice enough to acknowledge the part was faulty, and take the same photos we already sent them). So after yet another call I have had to make to them, I have just found out it will be another two months before yet another service person can attend. So, all in all, 4 months and counting for a simple replacement part. Though maybe I am expecting too much for them to show up with the part this time. Beyond that, they never respond to emails, and have never once called me back like they promise to when I call their service centre. It has reached the stage where I am considered approaching Fair Trading to try resolve this issue. My free advice is that Canberra has plenty of other alternative furniture stores where I have purchased other items and had a great experience. It will be my last time using this company. Why take the risk again of purchasing damaged furniture that Nick Scali will do every in their power to not rectify? For a company that took huge government financial handouts during the pandemic, it is a shame they try to cut costs at every corner, and will happily screw over customers to protect their bottom line. But I am sure wherever he is, Nick and the Exec team are doing just fine. Also, still waiting for a response to the email the NS Team advised me to send in their response below. Any day now I'm sure... (Original post Feb 2023) Purchased a new bed frame that was delivered and installed with a broken leg one week ago. After following up multiple times with the service team this week, have just been told it will be another 5 weeks before they can get a technician to look at it (i.e. a 5 minute job) replace the single broken part. So nearing two months without use of the bed we purchased. Quite unhappy with the level of service process by Nick Scali here."

"Thanks for delivering my sofa Nick Scali! And don’t take away the boxes!!!! I paid for delivery and assembly, now i have to pay someone else to take giant boxes away!! Disappointed with the service."

"Exceptional service here. They listened carefully to our needs and patiently showed us around while we selected a new lounge suite. Our previous lounge suite was from here and still looks great after quite a few years with heavy use. The whole process was simple and stress free."