The Good Guys Belconnen 49 Lathlain Street, Belconnen, Australian Capital Territory 2617
About the Business
Welcome to The Good Guys Belconnen, your go-to destination for all your furniture and home goods needs. Located at 49 Lathlain Street in Belconnen, Australia, our establishment is not just a store, but a point of interest where you can find high-quality products and exceptional customer service.
At The Good Guys Belconnen, we understand that your time is valuable. That's why we offer an online form for all your returns, refunds, repairs, and exchanges, making the process quick and convenient for you.
As a Gold Service Extras Member, you'll enjoy exclusive benefits from day one. From StoreCash rewards to access to special offers and sales, being a member comes with extra perks. You can even start your service report online for a speedy resolution.
If you need to lodge a claim for a swap or screen replacement, we've got you covered. Our team is dedicated to ensuring your satisfaction and will guide you through the process seamlessly.
For new customers, we offer the opportunity to apply for a Latitude Gem Visa credit card. This credit card comes with a range of benefits and can be used for your purchases at The Good Guys. Be sure to visit our website or come in-store for more details.
Earn StoreCash by meeting qualifying conditions, including signing up to StoreCash and downloading the Digital Wallet before making a purchase. Refer to the StoreCash terms and conditions to learn how to receive notifications when your StoreCash has been credited to your Digital Wallet.
We negotiate the best prices for our products, and discounts apply to the current ticketed or advertised price. It's worth noting that some products may have been sold below the ticketed price in certain stores before the discount offer. Please see the product details for more information.
We also offer fantastic discounts on previous ticketed or advertised prices. As we negotiate, you may find that products have been sold below the ticketed price in some stores prior to the discount offer. Check the product details for specific terms and conditions.
Certain products may have time limits and additional terms and conditions that apply. Please refer to the product details for specific information.
Enjoy the convenience of our bonus service, available within a 30km radius of our store. Please note that additional charges may apply for locations beyond the 30km limit. This service excludes eBay and commercial orders. Please see the product details for more information.
If you're looking to switch to a new mobile service provider, take advantage of our special offer for port-in and new customers. Please note that this offer excludes current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services. The bonus will be issued once your connection has been approved.
Store Credits are a great way to save even more on your purchases. They are sent to you via SMS or email, and the expiry dates may vary depending on the promotion. Please note that Store Credits cannot be used for Gift Cards, Epay Cards, or Agency brands. Visit our website for full details.
For trade-in offers, we partner with SquareTrade to provide you with competitive deals. Keep in mind that the value of your trade-in offer may vary based on factors such as the condition and age of your device. You must be at least 18 years old to be eligible for a trade-in transaction. Make sure to remove all data from your device before shipping it. The Good Guys and SquareTrade are not responsible for any lost files or data.
When it comes to gas fitting, electrical, and plumbing work, we rely on licensed subcontractors engaged by The Good Guys Home Services. Our subcontractors perform all the necessary work, and the required safety/compliance certificates are issued by them. Our contractor licenses ensure that you receive professional and reliable services.
For Spot. Buy Now, Pay Later account holders, we have an exciting offer. Spend $50 or more in one transaction at The Good Guys until September 30, 2023, and receive a $20 The Good Guys eGift Card. Refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria. Please note that this offer is limited to one eGift Card per Spot. Buy Now, Pay Later account. Your Spot. Buy Now, Pay Later account must remain open and in good standing to receive the $20 eGift Card. Check out the full terms and conditions for more details.
To ensure a seamless experience, we provide a verification code via text message. Simply enter your mobile number and the 4-digit code to access your StoreCash balance and current offers.
Experience exceptional service, unbeatable prices, and a wide range of products at The Good Guys Belconnen. Visit us today and let us help you create the perfect home environment.
Photos
Location & Phone number
49 Lathlain Street, Belconnen, Australian Capital Territory 2617, Australia
Hours open
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 21:00
Saturday:
09:00 - 17:00
Sunday:
10:00 - 17:00
Reviews
"Hi, I purchased a washing machine and TV on Friday evening. The sales was awesome and helpful to offer a good deal of combined purchases, which is only the reason I am not giving 1 star. The sales 100% mentioned that he will offer me a free premium delivery on both items. He 100% mentioned they will help me to install the TV (Tabletop), he also explain how the installer will install the TV (lay flat the TV on the floor and put the stools on... I just want to say I did not lie about anything, and it is an 85 inch TV, and there is no way I can put it on by myself) The delivery guys came and said I did not choose the installation. I called back and the manager initially ask for $200 for the installation, after some discussion, she refused to check with the sales saying the sales is coming to work on Thursday (again, you know what, the sales even mentioned he will come back to work on Monday or Tuesday when we discussed about if I want my TV to be delivered separately and earlier considering my washing machine will only be available on Monday), which means I need to wait for 3 days to confirm and even longer for the installation. Then, she offered half price $99 for the installation (which is interesting that she thought I do not check online and I actually know the price is originally $99). After spending so much effort on the argument, the manager said she is happy to book the service for me, but it will be around a week (4 days, but no guarantee when it will be available). I heard exactly, they will do it for me today when she was discussing paying $200/$99 on that, but now it has a 4 days delay. Overall, it is very bad and unprofessional customer service the manager provided, changing and bargaining solutions provided, miscommunication between sales and customers and even not clear work procedures between sales and the manager. It is very disappointing considering The Good Guys is such a big brand with poor management. This is the first time I complain about retail business ( and with very objective reasons) Thank you for reading :)"
"Best customer service ever! We had some trouble with our fryer which was bought 3 months back, we went to store and came back with new fryer! There was no hassle at all. They acknowledge our issue and were happy to help us. THE GOOD GUYS store In Belconnen is the BEST."
"The experience was horrible. Took over an hour for a salesman to approach us on what we needed. Said there was one in store go to the side, went there another man said there wasn’t one. Waited even longer to see what was happening. Waited 3 weeks for delivery. Delivery people didn’t help at all and said couldn’t fit it in. But we got it in within less than 20mins using two people, didn’t have to dissemble any doors or anything. There was no care or interest shown from people on the phone, people in stores and delivery. Considering purchases was $2,000 staff should have shown more customer service and professionalism."
"Great price and store service.... DO NOT get the free install for your TV, just pay the extra to have this done professionally. The guy came to install complained all the way through the job about how little he was being paid, was in a HURRY and wanted to charge $99 to pull the new power lead (As this was longer, and he wanted to leave the old one there) through the existing cable run in the wall from the old TV install.. we ended up paying $55 for this 2 minute job... :( He also left all the rubbish here and did not even clean up the mess he made on the floor nor did he offer to!!! We had everything ready for this moved all surrounding furniture, he literally just had to remove old wall bracket, put new one on we helped with the TV as he was on his own, just complained and spoke at 100 miles an hour the whole job and after we paid the extra money simply left whilst talking on his mobile... CYA!!!"
"I have been calling Goodguys regarding the Tv I purchased from them, which is still under warranty, and every time I call, they say someone will contact me back in a few hours, which never happens. It's been a month now since I first called them. I called today and got the same reply. I am trying to figure out what to do next."
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